Recommend hire went…
Every aspect of vehicle hire went smoothly.

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Friendly service. Car had a few bumps and chips on wind screen. Was told they were on file. On return the person looked and checked..they were on file so no issue. Had taken photos anyway. Good service.
overall the experience was good, not great just good, the car was a little on the smelly side, not sure what that was and airing didnt clear it much, otherwise it was a great rental
Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one day before the pick up date the discount was not applied, and when i asked the gentleman on the service desk he said i cant help you need to send email and i never heard back from them. Secondly the gave me 2017 Toyota Kluger which is old and they said it upgrade cos they don't have any outlander at the moment! Lastly when i dropped the car, they charged me $175 petrol + $25 fule fee since i did not refill as i was so late to catch my flight, and the argument is the current level of fule is 1/8 full where it was just less than the half. The lady was rude on the drop off and it was completely disappointing experience. The car is old and overused
The car was so affordable, clean, mechanically sound … absolutely wonderful. Thank you
Don’t book through Booking.com I paid for full cover and then had to pay extra because that isn’t a part of snap. Snap was good, great service but def don’t recommend booking via Booking.com
Great service
Everyone was so nice, shuttles were on time. Directions were clear. The car was high quality. Thank you!
Easy to do business with
Cheap rental. Car good quality. Convenient shuttle to and from airport. Friendly staff.
Fast and convenient, relatively well priced. However, the car we rented absolutely stunk of rotting food, which really took away from the experience.
Booster seat is very dirty. Car is not so clean.
Super easy and well priced - the shuttle service picks and drops you right outside the front door
Friendly staff, especially shuttle driver back to airport
Hassle free and good value, easy after hours drop off service provided.
Booking process was easy and very fast, however, the let down was the cars interior had a urine/smelly odour and it was not throughly clean.
Very warm and hospitable welcome
Pick up and drop off was seamless
The check in was super easy and fast The check out was very quick
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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