Great experience
Great experience

10 months ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
10 months ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Company was great, vehicle was a good price, would recommend to others and I will definitely use this provider again
Very friendly service but did not receive an age appropriate car at the Christchurch office. I have loved sporty driving my whole life but receiving a car with very low profile tyres and uncomfortable seats at the Christchurch office did lead to very uncomfortable driving. A younger family member received a more comfortable car in the same class the same time we received our car. The handback process at the Queenstown office took a long time.
Great service, quick and easy pick up and drop off.
These were a wonderful bunch of people to deal with. They were prompt in pickup, quality of vehicle and drop off. I give them full marks for going out of their way to deliver a mobile phone that we had left in the car after drop off. They delivered the mobile phone to us at the airport. Fantastic service and highly recommended.
Overall good experience, nice to support a local NZ company. Shuttle from airport was fairly easy and price competitive. Be aware though if you get a parking fine as we did in Queenstown for shopping momentarily on a yellow dotted line Snap will also deduct $50 from your credit card as an ‘admin’ fee, in addition to you having to pay the fine.
Best car rental. I am not a fan of any but this team made the difference in a convoluted market. Great cars and service
I was very impressed with the efficiency and extreme professionality of the staff. Everything went through promptly quickly and with kindness. Highly recommend this company and will certainly look through them again in the future.
First time using this company and completely satisfied. Very reasonable pricing, cars in good nick, friendly efficient staff and free shuttle service. Will use again if needed
Great service
Service was excellent and affordable price. I highly recommend this company to anyone looking for a car rental.
Quick shuttle pick up. Friendly staff and very quick service.
Amazing service
We got a good price on a Corolla that was all we needed. Thought $60 to carry a set of chains was a little steep as they are more like a spare tyre in Queenstown over winter, necessary even if un-needed. Otherwise a good experience.
Great service, quick pick up from the airport. Will use the service again.
Great check in and out process. Quick and painless.
Voiture fournie impeccable mais c etait un modèle en dessous de celui réservé Et pour avoir mieux il n en avait pas et si plus gros plus cher … Modèle réservé mitsubishi avx Modèle reçu yaris cross …
Great service!
Pick up and drop off to airport is quick and efficient, Car was ready to go on arrival and easy to drop off on return.
Based on analysis of 16 reviews rated 1-2 stars for Snap Rentals
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
“Our car rental had a chip in the windshield, while we were using it, the chip spread while we were using the car”
“Don’t book through Booking”
“The only communication I got was an email”
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Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, highlighting exceptional service and easy booking processes. Reviewers frequently praise the friendly and helpful staff, noting that they provide clear communication and support throughout the rental experience. Many customers appreciate the quality and cleanliness of the vehicles, along with the efficient shuttle service to and from the airport. The rental process is described as straightforward, with timely pickups and drop-offs. However, a small number of reviews mention issues related to unexpected charges, which have caused some frustration among consumers. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to use Snap Rentals again in the future. Overall, Snap Rentals is regarded as a reliable choice for car rentals.
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