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Review summary
Sixt has room for improvement based on customer feedback. Customers particularly appreciate professional and service, though some mention concerns about customer service and expensive.
Dopo alcune esperienze negative con altri noleggiatori, ho trovato in Sixt una compagnia seria, che offre contratti chiari, un servizio efficiente e, soprattutto, auto di ottima qualità, impeccabili nella manutenzione. L'ultima esperienza di noleggio, presso l'aeroporto di Malaga, è stata del tutto positiva, a partire dall'auto che mi è stata assegnata (Peugeot 2008), che era in ottime condizioni. Il personale di filiale è stato gentile e disponibile e il processo di ritiro e riconsegna è stato rapido.
Scelgo sempre Sixt, da anni, in tutto il mondo dove è presente.
Ha le vetture migliori, anche di classi superiori, e le più recenti.
L'assistenza è stata eccellente l'unica volta in cui ne ho avuto bisogno per una gomma danneggiata in Spagna.
Ed anche le persone nei loro negozi in tutto il mondo (Argentina, Australia, Spagna, Etc) sono sempre state gentili ed efficienti.
Noleggio abitualmente per le mie trasferte di lavoro da Genova e mi sono sempre trovato molto bene: personale sempre cordiale e disponibile, macchine sempre pulite e in ordine, servizio veloce e professionale.
Cerco sempre di preferire i noleggi con Sixt quando i prezzi non sono esagerati
Mi sono stati addebitati molti più soldi di quanto presentato nel contratto: 150€ circa in anticipo più altri 250€ circa al momento della restituzione della macchina (in ottime condizioni come da voi certificato). In più i soldi della cauzione non mi sono ancora stati restituiti dopo oltre 20 giorni.
Numero di prenotazione: 9718117677
Another bad experience with Sixt Italy (Ciampino airport)
Another bad experience with Sixt Italy. This time at Ciampino airport.
Apologies for the long review, summary at the bottom.
I read general reviews of Sixt and was happy enough, but wished I had looked at the Italian specific reviews first.
We booked the car hire with Holiday Autos (based on the many positive reviews).
We also booked a stand-alone excess insurance policy (based on advice from the MSE website) with what seemed like a reputable company.
So I assumed that everything was in order. Turns out I was wrong.
I was immediately suspicious when there were two other customers in front of us that had some kind of trouble paying.
One of those customers was Italian and the problem was not clear but he was back and forward several times with different credit cards. I don’t think he was happy.
The other customer, who had had declined the additional excess insurance at the desk, had both of his cards declined. The person travelling with him offered to pay using his card, no problem sir, that will be €10 per day extra. They reluctantly agreed. I think they got a smaller car than they expected as well. They were not happy.
There was a third person in front of us who I think had included the excess insurance with Sixt at the time of hire got the car in a very short time and was off.
So, our turn (after waiting for about 40 mins so far)
I was quickly offered a variety of options of additional insurance ranging from €200 to €600. (For info, the total car hire with the broker was €190 up to this point).
I declined the additional insurance and explained I had my own policy.
The guy from Sixt was polite enough but told me he believed that they would not pay out. Fair enough I said, but still declined.
Then my credit card did not work to pay the deposit, tried another card. It did not work either.
Phoned the bank, no issues with my card. Everything fine from their end.
Start to think there is something that he can do to prevent the card from connecting.
Now faced with writing off the original €190 and walking away and using taxis and public transport for the holiday (costing hundreds) or offering to buy the insurance to see if my card magically starts working.
After a bit of pondering and some anger at being conned – I offer to buy the insurance. As suspected, my card worked first time this time. I pay about €200 Euros for something I don’t need.
We get the car, take a lot of photos of it and drive off, but it put a slight dampener on the holiday every time we used the car. It was in the back of my mind that since we were already conned, we would be accused of damaging the car, even though it was in perfect condition when we gave it back. Car was returned with full tank of fuel and no damage acknowledged (but not in writing).
After reading these reviews I am still a bit worried that we will get charged for some spurious cost in a few months.
It should be noted we were in the Sixt office for much longer than 1 hour.
So lessons learned:
3 out of 4 people had a problem getting the car on the day. You have a high chance of being conned out of some cash if you decline the insurance (probably at least what you originally paid again).
Using a broker to hire the car is risky as they are not linked to the hiring company and they will not give any money back on the day if you have an issue. You must cancel at least 24 hours in advance.
Sixt in Ciampino appear to have a way of your card not working until you pay for something extra.
I assume the broker price is set low to get you hooked then they have you over a barrel to get you up to a minimum charge.
Buying your own excess insurance might not be enough (hopefully I will not get a chance to test it now).
Expect to pay a lot of money in advance to reduce the chance of any issues.
I don’t like being conned, even out of €1.
Everyone should avoid using Sixt in Ciampino.
a me è successo di aver prenotato una 500 a milano centrale , al momento della consegna mi viene indicato dove ritirare l'auto. ritiro l'auto ma al secondo giorno noto un graffio sotto il paraurti anteriore; NB SOTTO il paraurti, cioè per notarlo dovevi piegarti. quando consegno la macchina faccio notare il graffio ( che NON HO fatto io), l'addetto non vedeva nulla , allora ho chiesto di abbassarsi. mi ha ringraziato, prendendo nota del graffio. morale: MI HANNO CHIESTO 445,76 euro.per un danno non provocato da me,e pensare che sul loro sito ho fatto buone recensioni. SCONSIGLIO VIVAMENTE. ATTENTI . non noleggiate con SIX
Pessima esperienza - truffa legalizzata in Portogallo
Assegno una stella perchè non esiste il voto al negativo! Noleggiamo un'auto per una settimana a Porto e riconsegna presso l'aeroporto. Alla consegna nessuno ci fa controllare l'auto, acquistiamo un'auto con navigatore incluso su suggerimento e facciamo upgrade, il navi non è aggiornato e le mappe vecchie! Riconsegniamo l'auto in aeroporto e nessuno ci indica cosa fare, restiamo in attesa e un addetto ci spedisce a bordo dello shuttle per ripartenza, nessun documento consegnato. Dopo pochi giorni avviene un adeguamento di pagamento e sembra chiusa la pratica. Passa una settimana e veniamo contattati da altro indirizzo mail e ci chiedono 588 euro di danni per cofano e ruota, mai eseguiti. Rispondiamo che vogliamo vedere tutta la documentazione completa di preventivo per i lavori di riparazione, date e orari inclusi, le foto dell'auto alla consegna e riconsegna ecc. Non si fanno vivi fino all'ultimo giorno utile prima dei 30gg di scadenza di contratto e ci inviano delle foto di un cofano con dei graffi rossi mai visti primi e non procurati. Ci inviano un preventivo con elencati dei pezzi di ricambio per 588 euro e non specificano se si tratta di sostituzione o meno, il presunto danno al cofano è riparabile con semplice intervento con ventosa e non equivale ai presunti 400 euro. Oggi è sabato, ci hanno contattato ieri e non risponderanno. Preleveranno i soldi e ci diranno che fará fede la data di richiesta di chissà quale loro pratica mai comunicata al Cliente.
Che dire...un pessimo servizio di scarsa professionalità e una vera truffa legalizzata.
Consiglio a tutti di noleggiare con Centauro che per fortuna son di altro livello!
Très mauvaise expérience et comportement à la limite de l'honnêteté.
J'ai loué chez SIXT italie à Naples une voiture pour 15 jours via Rentalcars. J'ai expressement précisé que je ne voulais pas d'assurance complémentaire. J'ai vérifié la somme totale noté sur le contrat et qui correspondait au montant payé à Rentalcars. C'est ce qui m'a induit en erreur. En rentrant chez moi, j'ai constaté un retrait de 116 euros (30% du montant de la location) que je n'ai jamais autorisé et qui ne figure pas sur la facture. (seul un montant hors taxe et sybillin est indiqué)
A fuir!
Abbiamo noleggiato un furgone 9 posti in Irlanda per qualche giorno. Alla consegna il tizio in modo superficiale ci consegna un mezzo con molti difetti siamo noi a fargli notare che sul documento di consegna mancano parecchie rotture, graffi ecc.. che riportiamo scrupolosamente. Avvertita aria di fregatura fotografiamo il mezzo accuratamente. Alla riconsegna, stranamente il tizio nota immediatamente un piccola lacerazione sul pneumatico anteriore. Il mezzo su quel passaruota aveva una evidente ammaccatura come se avesse strusciato su in muro già alla consegna. In coscienza vi garantisco che non abbiamo procurato nessun danno al mezzo e vedersi addebitare 200 euro per un pneumatico già danneggiato è VERGOGNOSO.
Sono dei ladri.
Macchina ritirata a Madrid e il livello del carburante era basso, riconsegnata in condizioni impeccabili, lavata, pulita e con il pieno ma dopo poco tempo mi vedo prelevare 40 euro senza alcuna giustificazione. Sono dei ladri e non la consiglierei a nessuno. Totalmente bocciati.
My worst experience ever dealing with customer service is with Sixt in Italy. Never in my life have I experience such a bad service. I'm really surprised that Sixt, as a well know firm in the business, do not take any actions (as more then me seems to have hade bad experience dealing with there CS).
Reason for my complain is that the car that I rented from Sixt Italy Milano this summer had various issues. That can happen and I'm fine with that. But as a customer I would like to have some kind of compensation for the issues, as I have paid for a car that shall work.. Well, when I returned the car the service staff promised me to get back to me. I did not here anything..
After approximated a month I tried to contact Sixt through phone, but that was pointless and they suggested that I instead should send a mail to there support.. I did that and received a answer back after a month.. this is terrible. I replied back to the mail with some follow up questions and now almost two months have gone and yet no answer (with reminder mails from me). Either they just do not care or they are super busy.
So as a customer I'm still waiting for some kind of compensation for the fact that the car display did not work, or USB (had to buy a powerbank in order to be able to charge my phone and use the GPS while driving), or the radio in the car (some time it's nice with a quiet moment, but not always).
I have given up hope on any reply back or compensation from Sixt for the issues that I have hade. The only thing that i can do is to warn other to not do the same mistake as me ---> Book a car at Sixt.
Sixt Rome branch hired me a car with low of Adblue. Whilst n motorway driving from Rome to Sorrento Adblue warning sign comes on advising I top up or risk engine failing!!
Luckily enroute to Sorrento I knew of a Sixt branch in Naples Airport so stopped off there. Initiually they said I should go to a garage and top up myself. I said no as this is Sixt's reponsibility so they sent for a mechanic who came and topped it up. All well until I complained to Sixt customer service after I got back home. They responded with no apology and to make things worse, appeared to put responsibility back on me- I should have ensured it was topped up before taking the car on road!!! I had never even heard of Adblue until that warning sign came up!! Never again with Sixt Italy
Hi, I am actually not here to write a review.
But as a frequent user of car rentals, I have of course also seen all the horror stories about people being totally ripped off when renting cars in the EU. And this not only by obscure back street companies, but also by the industry leaders like Sixt, Avis, Hertz, Enterprise, Europcar, etc.
We as customers should not accept this situation !
And protesting by writing an angry review on Trustpilot clearly doesn´t help much, the car rental companies seems to simply ignore their extremely poor record on this site, customer satisfaction is apparently not a priority at all for them.
So, what can we do ?
First of all, we should be aware that the EU has forced the industry leaders Avis, Europcar, Enterprise, Hertz and Sixt to change the way they present car rental prices and agreements, to make them more transparent.
These 5 companies have actually committed to:
Include all charges in the total booking price: consumers will now be offered a headline price on the website that matches the final price they will have to pay. This fee must include all additional costs such as specific fuel service charges, airport fees, ‘young driver surcharges', or the ‘one way fee' if the return location differs from the pick-up location;
Clearly describe the key rental services in the terms and conditions in all national languages: consumers will not have to deal with unclear or misleading information about the main characteristics of the rental such as mileage included, fuel policy, cancellation policy and deposit requirements, etc.
Make clear, in the price offer, the price and details of optional extras, in particular for insurance waivers that reduce the amount due in case of damage. What is covered in the basic rental price regarding damages and notably what the driver may still have to pay should be clearly indicated. If additional insurance or damage waiver is purchased, what is or is not included should also be clearly indicated before the consumer signs up.
If you want to see the full news information regarding this issue from EU, please Google:
European Commision car-rentals-2019-mar-25_en (unfortunately, Trustpilot doesn´t allow links)
As customers, we shall monitor that they strictly follow these obligations.
And if they don´t, we shall immediately report this to the European Consumer Centre in our own country.
The Consumer Centers provides information on consumer rights and assists in resolving disputes when the consumer and trader involved are based in 2 different European countries.
If you live in the EU, Iceland or Norway, the European Consumer Centre in your country can
- explain your rights as a consumer
- help you to settle a dispute with a seller based in another EU country (or Iceland or Norway)
- tell you who to contact if they can't help
If you want to see a list of national Consumer Centres of all EU countries, please Google:
European Consumer Centres Network (once again, Trustpilot doesn´t allow links)
Carsten
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