Sixt
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Not a Review, but a call to complain!
Hi, I am actually not here to write a review. But as a frequent user of car rentals, I have of course also seen all the horror stories about people being totally ripped off when renting cars in the EU. And this not only by obscure back street companies, but also by the industry leaders like Sixt, Avis, Hertz, Enterprise, Europcar, etc. We as customers should not accept this situation ! And protesting by writing an angry review on Trustpilot clearly doesn´t help much, the car rental companies seems to simply ignore their extremely poor record on this site, customer satisfaction is apparently not a priority at all for them. So, what can we do ? First of all, we should be aware that the EU has forced the industry leaders Avis, Europcar, Enterprise, Hertz and Sixt to change the way they present car rental prices and agreements, to make them more transparent. These 5 companies have actually committed to: Include all charges in the total booking price: consumers will now be offered a headline price on the website that matches the final price they will have to pay. This fee must include all additional costs such as specific fuel service charges, airport fees, ‘young driver surcharges', or the ‘one way fee' if the return location differs from the pick-up location; Clearly describe the key rental services in the terms and conditions in all national languages: consumers will not have to deal with unclear or misleading information about the main characteristics of the rental such as mileage included, fuel policy, cancellation policy and deposit requirements, etc. Make clear, in the price offer, the price and details of optional extras, in particular for insurance waivers that reduce the amount due in case of damage. What is covered in the basic rental price regarding damages and notably what the driver may still have to pay should be clearly indicated. If additional insurance or damage waiver is purchased, what is or is not included should also be clearly indicated before the consumer signs up. If you want to see the full news information regarding this issue from EU, please Google: European Commision car-rentals-2019-mar-25_en (unfortunately, Trustpilot doesn´t allow links) As customers, we shall monitor that they strictly follow these obligations. And if they don´t, we shall immediately report this to the European Consumer Centre in our own country. The Consumer Centers provides information on consumer rights and assists in resolving disputes when the consumer and trader involved are based in 2 different European countries. If you live in the EU, Iceland or Norway, the European Consumer Centre in your country can - explain your rights as a consumer - help you to settle a dispute with a seller based in another EU country (or Iceland or Norway) - tell you who to contact if they can't help If you want to see a list of national Consumer Centres of all EU countries, please Google: European Consumer Centres Network (once again, Trustpilot doesn´t allow links) Carsten