Sixt
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My worst experience ever dealing with…
My worst experience ever dealing with customer service is with Sixt in Italy. Never in my life have I experience such a bad service. I'm really surprised that Sixt, as a well know firm in the business, do not take any actions (as more then me seems to have hade bad experience dealing with there CS). Reason for my complain is that the car that I rented from Sixt Italy Milano this summer had various issues. That can happen and I'm fine with that. But as a customer I would like to have some kind of compensation for the issues, as I have paid for a car that shall work.. Well, when I returned the car the service staff promised me to get back to me. I did not here anything.. After approximated a month I tried to contact Sixt through phone, but that was pointless and they suggested that I instead should send a mail to there support.. I did that and received a answer back after a month.. this is terrible. I replied back to the mail with some follow up questions and now almost two months have gone and yet no answer (with reminder mails from me). Either they just do not care or they are super busy. So as a customer I'm still waiting for some kind of compensation for the fact that the car display did not work, or USB (had to buy a powerbank in order to be able to charge my phone and use the GPS while driving), or the radio in the car (some time it's nice with a quiet moment, but not always). I have given up hope on any reply back or compensation from Sixt for the issues that I have hade. The only thing that i can do is to warn other to not do the same mistake as me ---> Book a car at Sixt.