Singapore Airlines
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Singapore Air customer service nightmare
Singapore Air customer service became a nightmare since Covid. They need 6 to 8 weeks to reply to emails and hours by phone. If you have any problems before fly it will never be solved before needed. I personally wrote to the French Marketing Director Franklin Auber because I lost many miles because of the customer service not replying on time. I flying business class so it's a big loss and after a regular response from him to introduce me to the customer service I just get nothing. I wrote many times but they just ignore me like they don't care. Singapore Air is not like before best business class and it's a pity. If you see about price in business class now nearly double it's so disappointing and I think to fly with another air company now.