Singapore Airlines
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Seriously such a bad customer service…
Seriously such a bad customer service singapore airline providing at the moment. I have a credit for my mum's ticket from India to Australia, and we want to buy a new ticket, we called so many times, the wait is so so soo long, and finally when it's your turn, the staff who attend you are so dumb that they can not understand at all that what are you talking about for such long time, you seriously spend more than 4 hours on the phone and at the end there is no outcome. When you say that you want to book the ticket and want to use the credit, they book the ticket without telling you the price and ask you to wait 3 days that someone will call you after manual calculations. Then even after 4-5 days no one call you and when you call them again, they say that the last person did not forward anything so there is no seat left for that date. Then you again book the ticket with them and wait, then no one contact you. Moreover, they say we only book the ticket we can not lock the price, so when you get the call from the department fer manual calculations, you have to pay the amount whatever the ticket price the same day which is a scam, as they wait so long to call you back as they wait for the ticket price to go so high. So far no one has contacted us, this is the third time same happening each time. So frustrated and annoyed that I feel so helpless. Shame on you @SINGAPORE AIRLINE