Singapore Airlines
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How is this a top rated airline?
We have travelled with Singapore airlines a few times before prior to lockdown and they were very good. This was a very special trip for my family and I but this time the airline was terrible and I am not normally someone who complains. This airline is supposed to be ranked in the top 10 in the world and in some lists they are ranked number 1 I do not know how this could possibly be it was terrible there is no leg room we have had more leg room on Ryanair only this flight was 13 hours I am not tall 5ft 9in and not fat I have a bit of a tummy but had to breath in to put the meal tray down.The food was horrible and tasted of the containers they came in. They offered no eye mask earplugs and more important deep-vein thrombosis socks which we have always got on long haul flights prior to lockdown. On the outward journey the check in was good and the crew were very nice. The return trip was appalling again the food was terrible. On the manage my booking page it showed the meals and supposedly we had the option to opt for a vegetarian option but it was not available to us and said we could change it on board however the dinner course was fish or chicken I am allergic to fish so chose chicken they were only about 20 rows into the economy section but we were told there was no more chicken I told them of my allergy they said they would get me something else. This was a night flight we were 4 row from the front of our section by the time they got to the front they started to collect the trays even when people were still eating as was my wife so they tried to take the bits that had been used I tried to get the girls attention to ask about my alternative meal but she went straight by at which time I gave it up ate my wife's roll and tried to sleep the crew clearly wanted to finish the meals turn the lights off and retire to the back of the plane as to do what ever they do there the next we saw of them until breakfast the choices there was scrambled eggs or chicken porridge I do not eat eggs and do not know what the other thing is so declined I was asked if I wanted the vegetarian option I said yes the tray the lady pulled out was the same tray with the main course removed at this point I had enough complained at what they had done she asked me would I like a chicken wrap I said yes please then a male member of the crew came to mewith 2 different sandwiches one supposed to be beef and I have no idea what was in the other I said I had been promised a chicken wrap (there suggestion) to be told they had no chicken wraps I then told them sarcastically I would leave it as I had eaten 2 rolls during the flight so was full Fully frustrated I put on my mask to sleep whilst this happened a member of the crew approached my wife to offer me a packet of crisps I am so frustrated that I intend to write direct to the CEO of Singapore airlines but in truth I expect no reply as I was a economy ticketed customer and I think they only pander to Business and 1st Class passengers but I will give him the benefit of the doubt until that time as I am sure there are big business men who care about their small man and women customers so please be aware before paying this airlines over inflated prices would be my opinion