Singapore Airlines
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Singapore Airlines deliberately makes it impossible to claim compensation for delayed flights
Our flight SQ351 to Bali via Singapore was canceled due to technical issues. After 5 hours of waiting in Copenhagen, we were offered to leave the next day. We were allocated taxi vouchers to and from the airport, which was perfectly fine. The next day we turned up, but were told that there was no reserved seat on the plane and that this could not be changed. We were then offered that 8 hours later, in the evening, we continued via London to Singapore and from there on to Bali. However, this meant that we were delayed by a total of 56 hours. We arrived a total of 2.5 days late at our hotel. The hotel cost USD 250 per day and was not reimbursed. However, the journey home was without problems of any kind. After the journey home, I found a form "Disrupted flights" to fill in regarding flight delay compensation on the Singapore AirLine website. First of all, you had to state which flight was delayed. I did but was rejected because apparently the system refused to know about SQ351??? I tried to contact SA by phone on 4 numbers. 3 did not answer and the 4th machine referred to SA's Danish branch. Here I found SA's only Danish phone number. which turned out to be a reference to lost luggage??? I tried via chatbot to get in touch with SA. Again I was guided to dead ends. It just referred to the aforementioned phone numbers. This certainly seems like SA is deliberately trying to avoid customer contact by hazzling them around to give up. I hired a company that handles these claims. They knew SA and their policy well. They stated that SA deliberately pursues that policy because it saves them millions of dollars every year.