Shannons Insurance Reviews

If I could make it less than 1 star, I most certainly would. Like other reviewers, I have had policies with Shannons for a very long time. Since the early 90's from memory. They used to be superb, even when I once had to claim for a stolen motorcycle. Sadly, they are now off-the-scale bad. I took home insurance out with them and after a heavy storm, had to claim for repairs. So far, it's been 10 months, and the repairs are incomplete. I launched a complaint and was told by their internal reviewer that they had not caused any unreasonable delays im attending to this matte! It just beggars belief. I pay them $7.000 a year in premiums. The money-gouging corporates (Suncorp) now own Shannons, which explains why they are as bad as the 12 other brands they own in the sector. Stay away from Suncorp insurance brands.

I have insured my two motorcycles with Shannons Bike Insurance now for three years and I have found their customer service to be very good, especially Shaun who I have spoken on the phone with several times, he is always friendly and knowledgeable about motorcycles, and is happy to make sure that you have the most suitable and economical insurance for your requirements. I have not needed to make a claim so I cannot comment on making an insurance claim, but I feel confident that they would be helpful and dependable if and when that situation arose.

Been a loyal customer for around nine years both with home and contents insurance and car. We have never ever made any claim. Car insurance went up a whopping 25% of which is totally unacceptable. We have recently cancelled both policies with them and I am saving around $40.00 AU per month with might I add better home insurance. We both used to own classic cars and carried further with the insurance long after we sold them. Loyalty seemingly means nothing. I did tell them on both cancelations my refusal to continue with them both on principle and cost. Up until this point we have had zero reasoning as to why such an epic increase was made. So, I voted with my money and went elsewhere. To add the policies we now have been around 20.00AU, saving each month on both and far better insurances fully comprehensive.

they are really helpful until u make a claim, car was stolen a couple days after my dads death, when reported they decided to investigate me, implying i set it up or was part of organising the car to go missing.... no empathy , no help, would nt even provide a hire car to drive some 280ks for fathers funeral, i could call this mob every insult under the sun, but what good would that do? they just made a bad situation every worse, i will never forget how i was treated nor forgive SHANNONS INSURANCE , PART OF THE SUNCORP GROUP AAMI