Review summary

Seneca Learning receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

C
Constantly logs me out and loses my progress

When it works, it's pretty decent, even the free version. The problem is that it doesn't ! It constantly logs me out, regardless of which browser I'm using (cache cleared, etc). I can be typing on the last question of a section and it pops up with the "You haven't logged in for a while." Sometimes barely an hour has passed! It doesn't save your progress, either, so clicking 'log in' will lose everything you've done up until then in that section - notes, working, thinking, answers, etc. It's incredibly frustrating and I've reported it a few times via the "Does this keep happening?" button, but I haven't heard anything back. I'm sorry, but it should save a state with your progress at the very least, so that when you log in again, you can carry on from the question you were on. For it not to do that is just poor programming / software design.

MS
My son benefited hugely from it

My son benefited hugely from it, he said it really helped. The team , especially Olivia, were knowledgable, polite, friendly and very helpful. Can’t recommend them enough, thank you!

c
Good variety of resources

My son used Seneca Learning for GCSE revision and found it to be really useful. We upgraded to premium after he had used the basic package in school. He liked using the mini mocks and the fact there was a variety of options for revision resources. The customer service was also really good.

A
Easy to use

Easy to use, large selection of courses and very useful when the school uses it too!

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All reviews

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Showing 301 - 310 of 440 reviews
c
5 out of 5 stars

Best customer service

Hi, I had an issue with the payment and it's been resolved promptly. I am very happy with their customer service and it's really good platform where you can enjoy studying and feel valued by mutual trust. Thank you for your support and I would recommend it to everyone.

Date of experience: October 20, 2022

BH
5 out of 5 stars

Life Learning Support

The support given by Seneca Learning has been invaluable during the years our children used it. Seneca gave them the chance they needed by making it possible to let them learn at their own pace by providing the resources as and when it was needed. Many thanks to all the help you gave us Seneca!

Date of experience: October 17, 2022

Gs
3 out of 5 stars

Meh...

Need to pay for simply removing the content and just focus on questions. My exam boards were not present - how is GCSE Economics missing? Quarterly premium price more expensive than a TV license. Heard that it charges you secretly once you add in a credit card. Good concept however. Anki is better, nice try though. 5/10

Date of experience: October 5, 2022

L
3 out of 5 stars

Beware of payments

The app in itself is fine. A bit dry in its style but thd kids occasionally get set it as homework, and O have enjoyed it myself on occasion however ...as others have said...it auto renews for paid services of which you have no recollection of signing up for! There are no payment reminders sent before payment taken and no way of finding any subscriptions on your account thus no way of cancelling anything before payment comes out. Thankfully, customer service have been swift to assist. I will be cancelling my accounts to ensure no future errors in payment though.

Date of experience: September 21, 2022

A
5 out of 5 stars

Seneca Learning has been a fantastic…

Seneca Learning has been a fantastic resource for my daughter, both for GSCE (10 at level 7 -9) and A Levels (2 As and a B, six marks off an A) enabling her to do Biochemistry at a Russel Group Uni. The questions and explanation really consolidate existing understanding and take it to the next level. And also when I wanted a refund as she has now finished school, it was done without question. I will certainly use if for my younger children.

Date of experience: September 14, 2022

NJ
5 out of 5 stars

I love it

I love it. Seneca is a place where I can learn like that 🫰. They have these gifs and encouraging messages to keep me motivated and try harder. Thank you πŸ™

Date of experience: September 14, 2022

Bl
1 out of 5 stars

Auto-renews...again

Auto-renews...again. I received notification today that my regular subscription that I cancelled in June has been renewed to Premium. I didn't renew the regular plan let alone premium. Interestingly, on the site it says I don't have premium so who knows what's happening. The renewal, as other reviewers said, occurred with no prior notification. Seneca say you can cancel on the student page but I have looked in every nook and cranny and I can't find it. I also cannot get into anything resembling my account to check payment history or cancel etc. They make it almost impossible to cancel. So, I tried to call - no one is available, the chat takes you round in circles and now I'm waiting for a reply to an email. My credit card company will despute the transaction for me but beware this company and it's auto-renewals, once they have your payment info you may never get away.

Date of experience: September 13, 2022

LP
5 out of 5 stars

Fast and efficient service

Fast and efficient service, refund issued immediately. Thank you

Date of experience: September 12, 2022

DG
5 out of 5 stars

My daughter benefited immensely from…

My daughter benefited immensely from the premium membership. Her results improved by two grades in most subjects

Date of experience: September 9, 2022

H
1 out of 5 stars

Error Reporting and Correction process…

Error Reporting and Correction process failure. With a large amount of content there will be errors. However, the Seneca error reporting system does not work. Seneca claims they will fix errors in a day or two. I have seen the same errors over months. 1. Seneca does not acknowledge reported errors - by email or otherwise. 2. As there is no response from Seneca the error reports just 'disappear', there is no accountability. 3. I have emailed SENECA directly and, again, no adequate response. This is not that hard. I have used other education websites with a robust error reporting system (for example, KwizIQ) and it provides great confidence in the content. To be fair to SENECA, some courses, such as AQA GCSE Computer Science are great. Others, such as Edexcel iGCSE Physics and Edexcel iGCSE Chemistry are, frankly, shocking. I have stopped my son using these two courses as there is just too much unreliable material which detracts from his learning/revision. Overall, for a subscription service, this is poor.

Date of experience: September 9, 2022

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