Absolutely unreliable
Absolutely unreliable. They have no control on your shipment. Nice sales folks but they are just a broker with no control on pretty much anything that relates to your shipment other than giving you a quote and charging you.
Schumacher Cargo Logistics
Reviews 86•
1.6
Vehicles & Transportation1.6
Poor
86 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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1.6
Poor
86 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Schumacher Cargo Logistics has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
✨
Based on reviews, created with AISee what reviewers are saying
⭐ 1 star for SCAM!
⭐ 1 star for SCAM! Absolutely disgusted by this greedy, unprofessional company. We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare. Our contract clearly stated: “Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began. Ruth Ortiz stopped responding completely. Helen Griffin (PSS removals in the UK) ignored multiple emails. Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive. It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said. Unfortunately we had to pay, as they stopped talking to us. How pathetic. To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations. This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges. If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition. Do not, under any circumstances, use this company. If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run. Greedy, dishonest, and utterly disgraceful. 1
Stay Away.
Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount. Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed. Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem. Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful. Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.
Outstanding International Moving…
Outstanding International Moving Experience with Schumacher I recently used Schumacher for a relocation from the US to Germany, and I couldn't be more impressed. From the very first interaction, their team was responsive, professional, and incredibly helpful. The entire process was seamless from start to finish. After my initial call with the shipping coordinator, I felt so confident in their expertise that I didn’t even consider looking elsewhere. Their knowledge and clear communication put me completely at ease. On moving day, the crew arrived on time and worked efficiently while treating my belongings with the utmost care. Every item was handled thoughtfully, and the team was both courteous and respectful throughout the entire process. Schumacher made what could have been a stressful experience feel easy and manageable. I highly recommend them to anyone planning an international move—they’re truly a class act.
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schumachercargo.com
All reviews
86 total • Write a review
Showing 11 - 20 of 82 reviews
A
DO NOT USE
DO NOT USE. I moved from Boston to the United Kingdom, and my experience with Schumacher Cargo Logistics on the UK end has been appalling. Everything initially went normally, with the shipment packed and taken to the storage warehouse. After that, it took from May to mid-July to ship the items, with my items only arriving at my apartment on the 22nd August. Somehow, one of my boxes mysteriously disappeared during that time. I took out insurance, which is helpful, but as it turns out, my claim is worthless because the movers on the UK end didn't unpack my items, and I was NOT informed that this would impact my claim. Furthermore, my correspondence and dealings with the company have been terrible, with excuses for the missing box such as "it happens" or "mislabelling". I challenged them and asked to check the CCTV, as I was confused by the fact that all my other boxes (1-21) arrived labelled, but Box 13 went missing. How could a box that has been clearly labelled alongside the others at the warehouse go "missing"? They claimed that my possessions wouldn't be worth enough for someone to lose their job over (which is fair, but also unhelpful and who knows, if that's true...then where did my box go??). I have now been fighting to receive my insurance claim finances back from Schumacher, which is a nightmare. Don't bother with this company. I should have conducted proper due diligence; my goodness, they have bad reviews, and the customers pay the price. I have also shared this review on Yelp.
Date of experience: December 2, 2024
N
Nancy
US
I signed with Schumacher in Virginia
I signed with Schumacher in Virginia to ship my goods to Italy. The way they work is the first person you deal with is a sales person. They secure the deal and you’re assigned to a move coordinator. It did sort of feel once I signed I was off the radar but later you’ll see that wasn’t the case. This person told me all the things I need to do and and sent forms. Asked for a copy of my Italian identity card since I was already a resident. Then I heard nothing else until I arrived stateside. I emailed and was assured they had everything they needed to clear customs etc. Two days before the move my coordinator quit working for the company (or was fired). No warning. I reached out to my sales person who stepped up to help me. I was assigned another coordinator and in the end the move went off without any more hitches. I will say I was a bit stressed. The shipment arrived in Rotterdam. The inventory I had made with estimated values was changed to a much lower amount. I was told not to change it, just to sign it. So I did. In the end I paid no duty even though I was resident in Europe. I was notified the goods had arrived. I was notified when to expect delivery. The delivery went off without a hitch. All in all everything worked out in the end.it wasn’t perfect, but it wasn’t bad.
Date of experience: November 9, 2024
FR
Worst company - AVOID AVOID AVOID
Worst company - AVOID AT ALL COST Wish I did a bit more research before I signed with them - they are the biggest scammers. Similar to others’ experience, once you sign a contract, everything goes out of the window. I was conned out of 2k for a transatlantic move - if I had time/money to spare, I’d take legal action just for the principle of it.
Date of experience: November 8, 2024
KF
Avoid this company at all costs!
I am a dual citizen and I periodically live in the US and the UK. I have previously used this company to ship a motorcycle from the UK to the US with no problems whatsoever, this was before I had the displeasure of dealing with Warren Barnes. Warren basically told me I couldn't ship it, he'd been doing this for years and knows what he's was doing. But I found this hard to believe, so just to check, I contacted the US Embassy in the UK to ask their advice. I spoke to a US Customs agent there who said to call the EPA, and ask if I could import the vehicle. I called the EPA helpline in the US, and they told me I just needed a letter from the manufacturer saying it conformed to EPA requirements. I emailed Warren this info, and below is the email I got back from him. ------------------- You make me smile Jack or is it Karl ? Your right Jack, I know absolutely nothing about shipping in vehicles, The EPA and the US Embassy, ah gee, that’s where your troubles begin…why not ask the Mail Man ? He does shipping, im sure he is a world of information for you I can find you 300 more companies that will ship the bikes for you, let me know I will send you a list of them Good luck to import them, im not saying you cant do it, but should the shipment get stopped or reviewed in a few years by US Customs Vehicle experts, then well…… Best Warren ------------------- As you can see Warren's grammar is appalling, and this is supposedly a Director of the company, he's listed on the website as Vice President, really? My last name is Frost, so people normally call me Jack, obviously too difficult for Warren to work out, which is presumably why he replied with condescending abuse! He seriously thinks he knows more than the EPA and US Customs who deal with imports. He then says that he's not saying I can't do it, well surely if he's as good as his ego thinks he is, then he would have figured out how to do it, just as the person I dealt with last time I used this company had. What a shining example to the rest of the company. No wonder so many reviews say rude staff, that's the example their Vice President gives them. I'm not sure who owns this company, but I would be re-evaluating my upper management structure ASAP! I contacted Ducati, they gave me a letter which I sent to the EPA, and they said I can import my bikes no problem as they comply with the EPA requirements. They also emailed me a reference number to put on the US Customs form. So much for Warren's vast knowledge! The company also don't show the Trust Pilot reviews on their website, only the 'approved shopper' reviews which it appears the company can control somehow, so they're pretty much worthless. But I agree with the majority of reviews on here regarding this company, AVOID THEM AT ALL COSTS! I found another company, and after a 15 minute conversation, and sending them the email I got from the EPA, they're picking my bikes up next week.
Date of experience: November 4, 2024
AE
this is MINUS 1000 stars
this is MINUS 1000 stars I relocated for the US to Ireland. Poor communication disrespectful and rude. They come across very nice until you become a client then you are just a number. They had no idea how many custom documents I needed to prepare for Ireland. At least 12/15 different documents to present to clear the 53 boxes. I was in a new apartment with no internet and no printer and everytime I would present a document to the local team they would ask for more. To be clear documents that you CANNOT prepare from the US like for example the energy bill or phone bill that you can ONLY have after a few days that you arrive. To make short the boxed arrived and BE CAREFUL .... the item that you insured they are very well wrapped the ones that you didn't they are not. An antique chest arrived with all broken legs and a painting with the glass broken.
Date of experience: September 8, 2024
DH
Avoid like the plague they are!
I contracted and paid Schumacher Cargo Logistics, Inc. $5,835.00 to transport my Pontiac GTO from Baumholder, Germany, to Houston, Texas, during a military permanent change of station move. It was collected on May 15th,2024, and it arrived at the destination port/terminal in New York on July 5th, 2024. Despite this, it has still not been delivered to its final destination in Texas. The company representatives actively duck my calls/emails. The tracking information on the company’s client portal shows that my GTO cleared customs on July 30th, 2024, and that it was delivered to their warehouse on July 31st, 2024. I received an invoice on July 30th, 2024, for Duty in the amount of $23.75 and Bond for the amount of $95.00. I promptly paid the invoice. I contacted the company after hearing nothing further, and inquired as to why my shipment continued to be delayed. I received an email on August 19th, 2024 from a company representative claiming "shipment has been unloaded at our warehouse but there are additional cost incur due to the hold I should have final amounts next couple days". I inquired again, and was told that the info would be provided "by the end of the week". This happened numerous times, without results. I then received an invoice on September 4th, 2024, for an administration fee of $75.00 and demurrage charges amounting to $1,245.75. These charges were issued 36 days after the shipment had cleared customs. I question why these fees were delayed for over a month, and also why the administration fee is $75.00 when the company’s own website lists the applicable fee for a shared container shipment as $55.00. As of September 4th, 2024, 112 days have passed since the vehicle's collection. Given these issues, Schumacher Cargo Logistics has failed to provide the services promised in a timely and transparent manner. These delays and additional charges have caused significant frustration and financial burden, during an already expensive international move.
Date of experience: September 6, 2024
S
Sam
US
International Move
As this is literally the sixth time we have used Schumacher the expectation was that the move would be a great as the five previous times. It was far from great, in fact it was poor in every respect from the packers to the delivery. Let’s start with the packers. In Italy, although they were told (as one man spoke English) and showed, they forgot two large kitchen drawers. They had to return the next day to pack these drawers. The drawers were large, hard to miss, and contained all of our silverware and kitchen utensils. They also were leaving without packing the dining chairs, it was a good thing we checked that, so they did not have to return for these. The packers were not careful. They did not respect our things at all. Unlike the last time the clothes were jammed in boxes and are so wrinkled they are unwearable without ironing or dry cleaning, depending on the type of clothing. This was not the case any of the other times. Also, because they were not careful packing, one of my antique dishes was broken, my watercolor art paper (which is expensive) was jammed in boxes and much paper was creased and is unusable. At least four pairs of shoes again were crammed in boxes and are misshapen. My clogs are not fixable, Bob’s leather loafers are completely misshapen, as well as at least three pairs of tennis shoes. I have stuffed the shoes with paper in hopes that the shape will come back. The delivery was total chaos as you know. Firstly Chris never scheduled the move. I waited at the house for 8 hours the first day, and when I finally got the number to call what I thought was a moving company (which it wasn’t) the move was never scheduled, so I scheduled myself thinking I was talking to a moving company, which I was not. Not once but twice they delivered the pallets. Obviously Chris or (whoever) does not understand what the truckers (contractors) were scheduled to do. Once again not once but twice pallets were delivered. The first driver was a courteous but of course his job was to deliver the pallets uncrated. We talked and agreed to send him back. The incompetence was incredible. Thankfully the second delivery of pallets was by a man who also contracts residential moves. He offered to come the next day with his sons and unbox the pallets and deliver as we had discussed. The pallets could not fit in my garage, so he had to bring them back and park his truck appropriately. It was not Chris but me who arranged this, then was ok’d by Schumacher to pay for this service. He returned the next day and uncrated the pallets and delivered as promised. If any other driver had delivered I would still be waiting for my things. And my guess a third pallet delivery. In addition I felt I should tip the boys as they were giving up a Saturday to help their father. I know they had plans but the driver was kind and did not have confidence that yet again a moving company was not going to be a residential moving company on Tuesday between 5pm and 7pm? I believe he saw we were older and wanted to help out so we could begin to set up our household. I tipped the boys $70 to show my appreciation for giving up their Saturday morning. They had plans. Had we had a normal moving company I would not have felt this was necessary. So besides incredible aggravation and frustration trying to get my things delivered, it cost me personal money. The people you contracted in Italy this move were definitely not the same caliber as the other Italian movers. Those boxes were packed carefully nothing was damaged and the clothes were not a wrinkled mess jammed into boxes with other things. I am sure this email will fall on deaf ears and nothing will be done to make up for this mess of a return move to the United States, including additional personal money I spent for the driver’s sons. Obviously I was not obligated to do but this man and his sons gave up their Saturday morning to help us out. Quite possibly it would behoove Schumacher to do something additional training for those in charge of delivery to understand what the contractors they use actually do and to be sure the Italian contractors you use are competent and respectful of your clients goods.
Date of experience: September 2, 2024
E
Edy
US
If you want to have a headache and lots…
If you want to have a headache and lots of stress, hire this company. They are good until you make de deposit. After that, they stop responding and in every occasion, remind you that you can get other service if you pay more money. I hire them for a very small move from USA to Europe. Every single thing went wrong. Because I had such small shipment, I decided not to pay insurance because they lied and told me that in the last 2 years no claims were made. When the delivery came to my house, my expensive belongings were wrapped on paper that was all tear out. Broken glass everywhere, packing was done just as if they wanted to make sure I regretted not getting insurance. Shipment was delays and I ended up having to pay import taxes. Daniel, always found a way to pass the blame on someone or something else. And of course, the fault was mine because of whatever reason. At the end, the fault was mine, I read the reviews and raised concerns about how bad they were but Daniel told me they are just from people who can’t be satisfied, and still I hired them. Stay away of this company and do yourself a favor. They are not cheap but surely a very expensive headache.
Date of experience: August 2, 2024
JJ
HORRIBLE company - RUN
HORRIBLE company - RUN If I could leave -5 stars I would. This company is beyond awful. They are impossible to talk with and are incredibly arrogant when you have any issues. They did the bait and switch on us too about shipping space and extra charges. Like others here, we had expensive tools stolen. When we tried to make a claim on insurance for damages and missing items we were told it would not be covered and we couldn't make a claim. Getting anyone to respond to our concerns was impossible and required incessant emailing. Then 10 months after the shipping process we get a surprise bill for an insurance policy we were not allowed to use. Because I don't trust them, I went around them and tried to get confirmation from the "insurance company" that we ever even had a policy. They, after consulting with Schumacher, said they could not discuss the matter with us and refused to tell me whether they policy had even been paid for. I cannot begin to tell you how bad these people are. I also notice that their Google reviews are turned off - THERE IS A REASON FOR THAT. Why would the old Google reviews be 4.7, but here it is a 1.2?? That should tell you everything you need to know.
Date of experience: July 31, 2024
MS
Don't use Schumacher if you Value Your SANITY
Moving Company, Schumacher: I had packed 154 boxes.They said they would pack the rest, they told me to stop packing. They said it would fit. They LIED! I really dislike writing bad reviews but here it is, from recent experience. We moved from Santa Rosa, CA to the UK. The moving started in March. 300 Cu ft is still currently in Oakland (extra cost ~$5000, if we ever get it) although we were guaranteed that all would fit in the container. Miscommunication and outright bait and switch occurred everywhere. 1) We had an in-home inspection of our 'stuff', we were asked whether to have the clothes folded or use wardrobe boxes, we specifically said fold, but they used large wardrobe boxes taking up a lot of space. Items were packed in these large wardrobe boxes that only needed to be wrapped, like heavy bronze statues. 2) We thought the quote was Door to Door and we had time to find a place to live; WRONG. Then we were told that the original price only included unloading to a storage unit in Southampton. To get it to our rental house and unwrap the furniture was another $1400. 3) During the moving days, 3 people told me it would fit, including the Moving & Relocations - Sales Manager. It didn't fit based primarily on poor packing. One small junk drawer (see picture) was packed in a box and then filled with paper. 4) There was very little organization during the 3 days that the movers were at the residence. Some knew how to pack, others DID NOT. Many boxes packed at 25% -50% as shown pictured. The rest of the box was filled with paper. No one asked me a single question during the whole experience, if they could speak English. I was there the whole time and tried to oversee what I could. One packed my shoes from the front door, one packed a cooler that we were using; current food was packed, fresh mushrooms and bread; after 8 weeks unpacking putrefied mushrooms was not a great experience. All opened liquids were packed without the tops being closed or secured. Recycling trash was packed. 5) There was no walk through when completed with respect to cabinets and drawers. I had to do this myself and found many had not been emptied. I missed a drawer that had not emptied after the movers left so stuff came with us in our luggage. 6) The company was told about all of this and choose in no way to address the issues. Our remaining stuff is still in Oakland and held for ransom, $5000 if we want it. and we don't even know what it is. We were told by a senior manger that the container had left our property full; but we had other documents that showed that the sealed container had been opened and items were removed; this was denied by the manager Lack of inventory documentation was incredible; K on a box meant kitchen, that's it. Before the movers, we packed 154 boxes ourselves and know exactly what's in each box. I was traumatized for weeks after the move, waking up with anxiety attacks. Maybe we will get the rest of our stuff at some point. Hopefully. Another tip, if you are doing this, stock up on toilet paper, the movers brought nothing. Is sucks feeling powerless against a company who really doesn't care.
Date of experience: May 18, 2024
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