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Schumacher Cargo Logistics has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Absolutely unreliable. They have no control on your shipment. Nice sales folks but they are just a broker with no control on pretty much anything that relates to your shipment other than giving you a quote and charging you.
⭐ 1 star for SCAM! Absolutely disgusted by this greedy, unprofessional company. We arranged our international move from Reading, UK to Atlanta, USA through PSS Removals, who unfortunately partnered with this disgrace of a delivery company in the U.S. The experience has been nothing short of a nightmare. Our contract clearly stated: “Destination: Atlanta (within 30 miles)” and yet, once the shipment reached the U.S., we were suddenly told we owe $170 extra for being "8 miles over" some vague, never-defined delivery zone. There’s no clear port mentioned, no explanation of how the distance is calculated, and when we started asking legitimate questions, the silence began. Ruth Ortiz stopped responding completely. Helen Griffin (PSS removals in the UK) ignored multiple emails. Steven Peña and managers Nik and Filip from the LA office have been totally unresponsive. It has now been nearly 3 months since our items left the UK - and I’m almost certain we’ll be waiting another 3 months, if not more. And based on everything I’ve read, I now live in fear that we’ll receive damaged goods on purpose, simply because we were asking too many questions and not agreeing to everything what they said. Unfortunately we had to pay, as they stopped talking to us. How pathetic. To make it worse, their packing methods are laughable - before shipping they wrapped almost everything in nothing but thin paper. No proper padding, no protection, it’s hard to believe this is a company trusted with international relocations. This isn’t just poor service - this is deliberate NEGLECT and MANIPULATION. Their entire strategy seems to be: ignore the customer, stall the delivery, and punish anyone who doesn’t quietly accept made-up charges. If I had known PSS REMOVALS (UK) was partnered with a U.S. SCHUMACHER CARGO LOGISTICS team like this, I never would have trusted them with our belongings. Now we’re left in limbo, wondering when - or even if - we’ll see our things again, and in what condition. Do not, under any circumstances, use this company. If you’re moving internationally and see Ruth Ortiz, Steven Peña, Helen Griffin, or any reference to this U.S. group through PSS — take your money and run. Greedy, dishonest, and utterly disgraceful. 1
Simply horrible. No help whatsoever. We imported two vehicles and Schumacher was supposed to facilitate the process stateside./. They did absolutely nothing, refused to answer questions and ended up charging more than double the quoted amount. Our vehicles were tagged for more extensive customs inspection, which was not Schumacher's fault. However, Schumacher did not monitor the process and declined to intercede which cost us an additional $10,000 in new charges on top of the $4,000 they billed. Only after months of our own efforts was that number properly reduced by $7,500, as the excess demurrage fees were an error. Schumacher was of no help. We did all the work with the certified warehouse (Hapag-Lloyd). Schumacher only bothered to answer us when we reported that we had resolved the problem. Prior to that, Schumacher issued us three adjusted invoices, each one including the erroneous fees. They were happy to simply let us pay the excess. This seems to be the common thread on all these negative reviews. They know that customers are typically one-time. They know these customers are likely eager to get their shipments, and will likely capitulate and pay the excess fees. We were just lucky to have the time and resources to wait and fight the fees. The way they mistreat their customers is truly shameful. Avoid Schumacher. Their 2 star rating on trust pilot, google and BBB is well-deserved. There are better options.
Outstanding International Moving Experience with Schumacher I recently used Schumacher for a relocation from the US to Germany, and I couldn't be more impressed. From the very first interaction, their team was responsive, professional, and incredibly helpful. The entire process was seamless from start to finish. After my initial call with the shipping coordinator, I felt so confident in their expertise that I didn’t even consider looking elsewhere. Their knowledge and clear communication put me completely at ease. On moving day, the crew arrived on time and worked efficiently while treating my belongings with the utmost care. Every item was handled thoughtfully, and the team was both courteous and respectful throughout the entire process. Schumacher made what could have been a stressful experience feel easy and manageable. I highly recommend them to anyone planning an international move—they’re truly a class act.
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Horrible, they damage car , run dead battery and dont pay for it, what they do is no one in the team answer you and dont get refunded any thing they say.THIEFS
Absolutely terrible. Used them to move a single pallet of household goods. The subcontractor they used for collection no called no showed multiple times. When they did collect it was to hand load it into a pick up truck, uncovered in the rain. During its voyage my pallet apparently expanded in size and I was forced to pay additional fees. The bill of lading provided by the ships log confirmed my measurements but Schumacher insists it was 127 cubic feet, not 90. As one can imagine an international relocation is stressful enough without all of your worldly belongings being held hostage.
I wish I read the reviews earlier. Be warned, you may get a competitive quote but in the end you will pay far more!!! I am in a process of shipping my old motorcycle from US to UK and today I have been notified its due to come in a few days but there are further charges to unload the motorcycle and clear with customs. It didn't surprise me as having lived in the US for 5 years, I am used to hidden costs. But what did surprise me is the amount! So, the handling of the bike on the US side, storing it, loading it, strapping it, protecting it and then delivering it to the UK cost me $745. I may have missed their notice on the original quote (which is not on the invoice I’ve paid) that unloading was not included and here I assumed I'd get a call, they would roll my bike out of the container, wave my ToR letter at customs (allowing me to bring it on tax/duty free) and ride away home with nothing or something symbolic to pay. But no, apparently getting my bike out of the container cost…. (ready?)… just a modest £295. Daylight robbery I’d say. Oh wait, there is also a port congestion fee £50 and even an x-ray fee of £35. Anyone knows what’s that about? In other words, it was bad enough to find out there were extra costs, but £380 ($482)?!!! I don’t know may be I am expected too much from the customer services but if I knew that my customer had to pay almost the same fee at the other end. I would not just say unloading is not included but would actually say, be aware that you will be presented with another invoice almost as much I am charging you now. Believe me I would not bother shipping 14 year old bike if I knew the full cost involved and they well knew when we were discussing the quote on a number of occasion that I was trying to decide whether it would be a worthwhile. Now, one would hope it actually gets here ok and without any damage. In fact I may be shooting myself in a foot here, god knows what they gonna do it after reading yet another happy customer’s review.
The usual movers crooks.. quoted a price for an international move, US to Europe. Conducted a survey of the house goods and confirmed the price. Once they had the furniture and boxes loaded the price went up 20%… When the container reached destination, another 500 EU because the local partner had not figured out that the street was too narrow. Mr Bob Lonek, the salesman that quoted and then jacked up the price. Stay away!
missing items!! told not to lock our cargo boxes as the inspectors would break them.... well DO NOT LISTEN TO THIS ADVICE!!! take your chances. We were told the company would tag and zip tie our boxes...LIARS!!! our expensive tools and personal items were taken from our things somewhere in route from Pennsylvania USA TO Charroux France.
Poor Schumacher service! My continer was hold at the port for more than a month until I had to pay an additional cost of $175 due to demurrage (as they claimed) and emailed me to apologize for the delay because of their poor arrangement. Poor customer service, never reply and follow up the status, even you sent them couple of emails and calls. but when they asked for payment or confirmation, only give you a day or two to settle otherwise they claim to charge another additional cost for late payment or storage whatsoever. Totally a scam! Don't use this company.
Worst ever. They get a 1.6 on here, but a 4.5 on their own site where they pick only the best reviews - they don’t allow you to write a review on there. Scam from beginning. CEO, Martin Baker, has zero people skills and is not a man of his word. I’m missing irreplaceable items that they’ve made no attempt to find out where they are. Totally unbelievable.
Please don't consider this company. Reading the reviews already should tell you, this company is a total disgrace. They are ABSOLUTELY SHOCKING IN EVERYTHING THEY DO. THEY SHIPPED MY WIFES BELONGINGS WITHOUT ANY AUTHORISATION NOR CONTRACT. NOT EVEN AN ADDRESS!!!! NOW THEY WANT US TO PAY FOR THIER TERRIBLE MISTAKES. AVOID AT ALL COSTS THERE ARE REPUTABLE AND HONEST COMPANIES AVAILABLE..... DON'T WASTE YOUR TIM OR MONEY
SCAM COMPANY!!! Do not trust!!! Paid £3000 to ship my car over from US to U.K. and at first it was a good experience! Then the chaos started, they moved my delivery date 2 times and on top of that they changed the port at the last minute!! THEN I was told that I would have to pay an additional £700 for U.K. handling and customs clearance which was never discussed at any point during my phone conversations or via email until the car actually arrived at port! ABSOLUTELY TERRIBLE EXPERIENCE!!!!
