Schumacher Cargo Logistics
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DO NOT USE
DO NOT USE. I moved from Boston to the United Kingdom, and my experience with Schumacher Cargo Logistics on the UK end has been appalling. Everything initially went normally, with the shipment packed and taken to the storage warehouse. After that, it took from May to mid-July to ship the items, with my items only arriving at my apartment on the 22nd August. Somehow, one of my boxes mysteriously disappeared during that time. I took out insurance, which is helpful, but as it turns out, my claim is worthless because the movers on the UK end didn't unpack my items, and I was NOT informed that this would impact my claim. Furthermore, my correspondence and dealings with the company have been terrible, with excuses for the missing box such as "it happens" or "mislabelling". I challenged them and asked to check the CCTV, as I was confused by the fact that all my other boxes (1-21) arrived labelled, but Box 13 went missing. How could a box that has been clearly labelled alongside the others at the warehouse go "missing"? They claimed that my possessions wouldn't be worth enough for someone to lose their job over (which is fair, but also unhelpful and who knows, if that's true...then where did my box go??). I have now been fighting to receive my insurance claim finances back from Schumacher, which is a nightmare. Don't bother with this company. I should have conducted proper due diligence; my goodness, they have bad reviews, and the customers pay the price. I have also shared this review on Yelp.