Schumacher Cargo Logistics
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Avoid this company at all costs!
I am a dual citizen and I periodically live in the US and the UK. I have previously used this company to ship a motorcycle from the UK to the US with no problems whatsoever, this was before I had the displeasure of dealing with Warren Barnes. Warren basically told me I couldn't ship it, he'd been doing this for years and knows what he's was doing. But I found this hard to believe, so just to check, I contacted the US Embassy in the UK to ask their advice. I spoke to a US Customs agent there who said to call the EPA, and ask if I could import the vehicle. I called the EPA helpline in the US, and they told me I just needed a letter from the manufacturer saying it conformed to EPA requirements. I emailed Warren this info, and below is the email I got back from him. ------------------- You make me smile Jack or is it Karl ? Your right Jack, I know absolutely nothing about shipping in vehicles, The EPA and the US Embassy, ah gee, that’s where your troubles begin…why not ask the Mail Man ? He does shipping, im sure he is a world of information for you I can find you 300 more companies that will ship the bikes for you, let me know I will send you a list of them Good luck to import them, im not saying you cant do it, but should the shipment get stopped or reviewed in a few years by US Customs Vehicle experts, then well…… Best Warren ------------------- As you can see Warren's grammar is appalling, and this is supposedly a Director of the company, he's listed on the website as Vice President, really? My last name is Frost, so people normally call me Jack, obviously too difficult for Warren to work out, which is presumably why he replied with condescending abuse! He seriously thinks he knows more than the EPA and US Customs who deal with imports. He then says that he's not saying I can't do it, well surely if he's as good as his ego thinks he is, then he would have figured out how to do it, just as the person I dealt with last time I used this company had. What a shining example to the rest of the company. No wonder so many reviews say rude staff, that's the example their Vice President gives them. I'm not sure who owns this company, but I would be re-evaluating my upper management structure ASAP! I contacted Ducati, they gave me a letter which I sent to the EPA, and they said I can import my bikes no problem as they comply with the EPA requirements. They also emailed me a reference number to put on the US Customs form. So much for Warren's vast knowledge! The company also don't show the Trust Pilot reviews on their website, only the 'approved shopper' reviews which it appears the company can control somehow, so they're pretty much worthless. But I agree with the majority of reviews on here regarding this company, AVOID THEM AT ALL COSTS! I found another company, and after a 15 minute conversation, and sending them the email I got from the EPA, they're picking my bikes up next week.