Schumacher Cargo Logistics
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Don't use Schumacher if you Value Your SANITY
Moving Company, Schumacher: I had packed 154 boxes.They said they would pack the rest, they told me to stop packing. They said it would fit. They LIED! I really dislike writing bad reviews but here it is, from recent experience. We moved from Santa Rosa, CA to the UK. The moving started in March. 300 Cu ft is still currently in Oakland (extra cost ~$5000, if we ever get it) although we were guaranteed that all would fit in the container. Miscommunication and outright bait and switch occurred everywhere. 1) We had an in-home inspection of our 'stuff', we were asked whether to have the clothes folded or use wardrobe boxes, we specifically said fold, but they used large wardrobe boxes taking up a lot of space. Items were packed in these large wardrobe boxes that only needed to be wrapped, like heavy bronze statues. 2) We thought the quote was Door to Door and we had time to find a place to live; WRONG. Then we were told that the original price only included unloading to a storage unit in Southampton. To get it to our rental house and unwrap the furniture was another $1400. 3) During the moving days, 3 people told me it would fit, including the Moving & Relocations - Sales Manager. It didn't fit based primarily on poor packing. One small junk drawer (see picture) was packed in a box and then filled with paper. 4) There was very little organization during the 3 days that the movers were at the residence. Some knew how to pack, others DID NOT. Many boxes packed at 25% -50% as shown pictured. The rest of the box was filled with paper. No one asked me a single question during the whole experience, if they could speak English. I was there the whole time and tried to oversee what I could. One packed my shoes from the front door, one packed a cooler that we were using; current food was packed, fresh mushrooms and bread; after 8 weeks unpacking putrefied mushrooms was not a great experience. All opened liquids were packed without the tops being closed or secured. Recycling trash was packed. 5) There was no walk through when completed with respect to cabinets and drawers. I had to do this myself and found many had not been emptied. I missed a drawer that had not emptied after the movers left so stuff came with us in our luggage. 6) The company was told about all of this and choose in no way to address the issues. Our remaining stuff is still in Oakland and held for ransom, $5000 if we want it. and we don't even know what it is. We were told by a senior manger that the container had left our property full; but we had other documents that showed that the sealed container had been opened and items were removed; this was denied by the manager Lack of inventory documentation was incredible; K on a box meant kitchen, that's it. Before the movers, we packed 154 boxes ourselves and know exactly what's in each box. I was traumatized for weeks after the move, waking up with anxiety attacks. Maybe we will get the rest of our stuff at some point. Hopefully. Another tip, if you are doing this, stock up on toilet paper, the movers brought nothing. Is sucks feeling powerless against a company who really doesn't care.