10 months ago
Well planned holiday with good trips. Excellent food and staff service
10 months ago
Great in every department. Will do it again. Amazingly good organised.
Fabulous in every way!
We never actually managed to board our river cruise in France because of illness and I had to cancel with insufficient notice. They refused to refund but offered to defer the cruise. Subsequently my wife had a major stroke and died a week later. This meant she would have died during the cruise. Even under these circumstances they considered again for three months but refused. What a nasty uncaring company. They will do all they can to not settle. Just to add a note to these Scenic reviews The vast majority of 5 star reviews are "Invited", how genuine are they?
Sadly, after great trips to Australia and New Zealand with Scenic, we have had to abandon plans to try their river cruises. They have finally worn us down on booking problems - always been a bit of a challenge - now unacceptable. Multiple emails with "offers" and impossible to understand pricing and "savings" online - so I abandoned my search. Then inundated with 7 email confirmations of a booking and 2 phone calls wanting my credit card number!!! We deal with lots of cruise companies - none have such poor systems and lack price transparency like Scenic. Only exception was Emerald, where the same thing happened - curiously now part of Scenic(?!?). Very little concern from Scenic means we will not be using them again - which we regret given a lot of positive reviews of river cruises below. I am sure they will add the usual message to this review promising help - but, as others have said, they really don't help and don't care - AVOID! RESPONSE BELOW - window dressing - they didn’t bother to contact me at all - awful attitude!
Scenic Cruises do not care about their customers. I booked a cruise around The Seychelles on 25 March 2024. The cruises was for 8 and half months later (December 2024) but they took 100% payment (£12,698) at the time of booking. I then independently booked travel insurance at £252.86. Two months later they cancelled the whole thing with dubious and contradictory reasons. We were given alternatives which did not appeal to us. We asked them to reimburse us in full, along with payment to cover our now redundant travel insurance; loss of interest on the payment we made and compensation for time spent by us dealing with the issue. The original payment was refunded but they refused to cover our loses, which were due because of their decision to cancel. They advised me to complain to ABTA. What a waste of time that was! Scenic Cruises still refused to compensate us and ABTA told us if we wanted to take it further - ie to arbitration - it would cost us £120. As we had already lost over £350 we thought it was too high a premium to try to get Scenic Cruises to show that they genuinely cared about their customers. I will never book with them again and make sure others are aware of my experience with them.
Sadly a similar story to other reviews! After two fantastic holidays with Scenic ( Arctic and South Pacific) they cancelled our third cruise ( Caribbean) just 3 weeks before departure, despite other reviews I have now seen which show that they knew about problems with the engines several months earlier. They then told me I could get a full refund ( this is their legal obligation) within 28 days. I questioned this as I know that they are legally bound to refund the full cost within 14 days of the notification of cancellation. After almost daily hassling we did finally get our money back before the 14 day deadline. But the whole experience was one of them not caring at all about their customers and a sense that I should be grateful that they were complying with the law !!! So it’s with genuine sadness that after two fantastic, memorable holidays with Scenic , we will never use them again - and my advice to anyone who will listen is to stay away from them and don’t trust them with your money !!
Simple booking experience. Cruise to come.
Excellent food, staff and service however some things were not of the standard expected for the money paid. Long delay at Munich airport before transfer to ship and times when we had to wait for the ship after trips. Could not use sun deck for first 3 days due to low bridges on Danube. Often moored alongside other ships blocking view from balcony.Alot of cruising done at night so much of the river was missed.
Being very attentive throughout our cruise, good food and drinks, interesting excursions, however we thought that the the staff were over stressed at times, not sure if this was due to lack / shortage of staff.
Staff friendliness and helpfulness
High quality delivery of a river cruise holiday. Staff excellent
I would have preferred more free time in some of the visits
The staff and the service was excellent. We were well looked after all the time whilst on board - nothing was too much trouble, Carmel was a super star!!!
Couldn’t fault it in any way. Ship, service,staff,food, entertainment, everything was first class
We booked through our travel agent, Ponders, who are attentive and helpful.
Great service, luxury ships cannot find any fault at all with anything. Have now run out of rivers to go on! Keep it up!
My first experience of a river cruise and I was delighted. Attention to detail was paramount in all areas whether butler service, dining, housekeeping or cruise director ( excursions and entertainment). Nothing was too much trouble. The staff were so well trained and accommodating.Dining exquisite. So relaxing. A holiday I won’t ever forget.
Very well organised. Everything thought about. Comfortable bed and cabin.
Excellent service food and drink.well organised and coordinated trips from the ship.comfortable cabin with good service from cabin steward, plenty of storage inside the cabin. Other members of the crew were also helpful and efficient. The cruise director kept us well informed with his nightly talk. Embarkation and dis embarkation well organised and efficient.
A fantastic cruise from Paris to Normandy along the Seine. Crew on board were superb and the Cruise Director, Mitch, was absolutely great. Nothing was too much trouble. The cabin was very comfortable. The included excursions were well organised and very interesting, including those to the Normandy Beaches. This smaller space ship was able to dock in Honfleur whereas larger ones cannot - big bonus. Superb trip.
Only the best will do a wonderful holiday every time
Based on analysis of 72 reviews rated 1-2 stars for Scenic Luxury Cruises and Tours - UK
“We didn't go ahead with our trip in the end as the customer service was so appalling - and this for a very expensive...”
“Scenic is a good product but when it goes wrong there are too many hurdles to go through to get a satisfactory response”
“Scenic is a good product but when it goes wrong there are too many hurdles to go through to get a satisfactory response”
“I read later that scenic had offered 70% of a refund to passengers on a New Zealand cruise when difficulties arose”
“I went on the Rhythms of Brazil trip and whilst it is all very luxurious (and I am sure it is great for Antarctic tri...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Scenic Luxury Cruises and Tours - UK specializes in providing ultra-luxury cruising experiences and all-inclusive travel packages. The company operates a fleet of 6-star ships, offering spacious suites, premium dining options, and unique discovery experiences for travelers seeking high-end vacations. Scenic caters primarily to affluent customers looking for exceptional service and memorable journeys across various global destinations. With a focus on both ocean and river cruises, Scenic Luxury Cruises and Tours offers tailored itineraries that include complimentary private transfers and return flights. The company's commitment to delivering unparalleled luxury and unique experiences positions it as a leading choice for discerning travelers interested in exploring the world with comfort and style. For more information, customers can visit the official website at www.scenic.co.uk.
Scenic Luxury Cruises and Tours receives high praise for its exceptional staff, delicious food, and well-planned itineraries, with many reviewers highlighting the attentive service and comfortable accommodations on board. Customers frequently mention the quality of the cruises, describing them as well-organized and enjoyable, with a variety of excellent excursions. However, some reviews express disappointment regarding specific aspects of the cruises, such as frequent double docking and changes to itineraries that required additional coach travel. A few consumers also found certain cruises misleading or not meeting their expectations. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers recommending Scenic for its luxurious experience and attentive crew.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.