Scenic Luxury Cruises and Tours - UK
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Scenic Cruises do not care about their…
Scenic Cruises do not care about their customers. I booked a cruise around The Seychelles on 25 March 2024. The cruises was for 8 and half months later (December 2024) but they took 100% payment (£12,698) at the time of booking. I then independently booked travel insurance at £252.86. Two months later they cancelled the whole thing with dubious and contradictory reasons. We were given alternatives which did not appeal to us. We asked them to reimburse us in full, along with payment to cover our now redundant travel insurance; loss of interest on the payment we made and compensation for time spent by us dealing with the issue. The original payment was refunded but they refused to cover our loses, which were due because of their decision to cancel. They advised me to complain to ABTA. What a waste of time that was! Scenic Cruises still refused to compensate us and ABTA told us if we wanted to take it further - ie to arbitration - it would cost us £120. As we had already lost over £350 we thought it was too high a premium to try to get Scenic Cruises to show that they genuinely cared about their customers. I will never book with them again and make sure others are aware of my experience with them.