Scenic Luxury Cruises and Tours - UK
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Stay away from Scenic !!!!
Sadly a similar story to other reviews! After two fantastic holidays with Scenic ( Arctic and South Pacific) they cancelled our third cruise ( Caribbean) just 3 weeks before departure, despite other reviews I have now seen which show that they knew about problems with the engines several months earlier. They then told me I could get a full refund ( this is their legal obligation) within 28 days. I questioned this as I know that they are legally bound to refund the full cost within 14 days of the notification of cancellation. After almost daily hassling we did finally get our money back before the 14 day deadline. But the whole experience was one of them not caring at all about their customers and a sense that I should be grateful that they were complying with the law !!! So it’s with genuine sadness that after two fantastic, memorable holidays with Scenic , we will never use them again - and my advice to anyone who will listen is to stay away from them and don’t trust them with your money !!