Scenic Luxury Cruises and Tours - UK
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End of the Scenic Experience!
Sadly, after great trips to Australia and New Zealand with Scenic, we have had to abandon plans to try their river cruises. They have finally worn us down on booking problems - always been a bit of a challenge - now unacceptable. Multiple emails with "offers" and impossible to understand pricing and "savings" online - so I abandoned my search. Then inundated with 7 email confirmations of a booking and 2 phone calls wanting my credit card number!!! We deal with lots of cruise companies - none have such poor systems and lack price transparency like Scenic. Only exception was Emerald, where the same thing happened - curiously now part of Scenic(?!?). Very little concern from Scenic means we will not be using them again - which we regret given a lot of positive reviews of river cruises below. I am sure they will add the usual message to this review promising help - but, as others have said, they really don't help and don't care - AVOID! RESPONSE BELOW - window dressing - they didn’t bother to contact me at all - awful attitude!