10 months ago
Well planned holiday with good trips. Excellent food and staff service
10 months ago
Great in every department. Will do it again. Amazingly good organised.
From start to finish our cruise was five stars. The crew were so professional but extremely friendly and knowledgeable. The boat was very clean at all times. The food and wine was first class along with other drinks too. The excursions were led by knowledge guides. The week went by so quickly ,which is always a good sign
The quality of Scenic Crystal was first, the crew and food were excellent. The cruise director got top marks. The only area which failed to meet our expectations were the daily excursions, The wine tours could have been reduced to one, Albert Seltz.
Everything about the holiday went well, from check-in at Manchester to arrival back. Transfers were reliable. The river cruise was excellent in every way.
The river cruise 1st class especially the staff who could not do enough. Nothing was too much trouble. The food and drink was also excellent, I especially liked the variety of cheese. I enjoyed the excursions except we didn’t bother with one trip due to a long coach ride. In all it has been a very enjoyable experience.
Great service throughout, especially from Lisa, our tour director.
Cheerful, friendly and efficient staff, a very pleasant and capable Cruise Director (JJ) and superb food.
A trip for my 50th! Staff are superb and make the trip so special. Fabulous places to visit, amazing trips organised do professionally
As always, the service on board is excellent. Personally, I enjoy the majority of food, although it’s not always spicy enough for my palate (clearly a heathen), and it’s presented nicely and served well. The cabins are the size advertised and are well appointed. I do think the decor is now a little dated and could be improved. Showers are a decent size & water hot. I dislike the current toiletries- they smell a little too detergent-like for my taste. They’re supposed to be Espa. Trips are generally good and well run. The e-bikes are fabulous & a good addition. We’ve been lucky enough to have 2 cruises with excellent cruise directors who have amazing voices & have given us a couple of vocal performances which have added to the experience. Longer or more entertainment might be nice for those of us who are young at heart. Great experience but 4 stars due to things like no printed tickets, no luggage labels or onboard credit (the excuse for stopping the backpacks was “in the interests of the environment “ but we were only given cruise credit in place of backpacks last year and it’s clearly another cost cutting measure, as are the toiletries) ; dated decor and toiletries. Otherwise- great!
Excellent !all staff totally proffesional
The cruise was well organised; food and beverages were excellent. My wife has mobility problems and the crew were very helpful throughout. The excursions were well chosen and the guides were first rate.
Easy to book, friendly sales people, great car transfer, fabby cruise. What's not to love?
Our first river cruise. We did our research and chose Scenic because it claimed it was fully exclusive and had a good choice of excursions. Everything exceeded our expectations. All the staff were wonderful and the excursions were great and we loved everything about it.
Very friendly, helpful and competent staff / crew. Very good and varied itinerary. Especially visit to Bassin De Lumiere in Bordeaux - absolutely amazing! Great that everything inclusive.
The attention and friendliness and dESIRE TO PLease of all the staff I believe the boat was overcrowded which made group use of the public rooms rather poor. Higher cost and less people would be better.
Lovely clean cabin, helpful and friendly staff, great excursions, and lots of very good and interesting food!
Fantastic trip. Could not faulty anything. Scenic really are 5 star.
Once you get to the vessel it is great getting too and from the vessel can sometimes not be as smooth as it could be.
Excellent service and really delicious food and drink! Excursions varied, interesting and well organised! only criticism engine noise very loud at night but realise not much can be done about that! Butler service faultless. Cabins perfect.
Completed a lengthy survey after cruise in September please read
The best holiday I have had in years.
Based on analysis of 72 reviews rated 1-2 stars for Scenic Luxury Cruises and Tours - UK
“We didn't go ahead with our trip in the end as the customer service was so appalling - and this for a very expensive...”
“Scenic is a good product but when it goes wrong there are too many hurdles to go through to get a satisfactory response”
“Scenic is a good product but when it goes wrong there are too many hurdles to go through to get a satisfactory response”
“I read later that scenic had offered 70% of a refund to passengers on a New Zealand cruise when difficulties arose”
“I went on the Rhythms of Brazil trip and whilst it is all very luxurious (and I am sure it is great for Antarctic tri...”
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Scenic Luxury Cruises and Tours - UK specializes in providing ultra-luxury cruising experiences and all-inclusive travel packages. The company operates a fleet of 6-star ships, offering spacious suites, premium dining options, and unique discovery experiences for travelers seeking high-end vacations. Scenic caters primarily to affluent customers looking for exceptional service and memorable journeys across various global destinations. With a focus on both ocean and river cruises, Scenic Luxury Cruises and Tours offers tailored itineraries that include complimentary private transfers and return flights. The company's commitment to delivering unparalleled luxury and unique experiences positions it as a leading choice for discerning travelers interested in exploring the world with comfort and style. For more information, customers can visit the official website at www.scenic.co.uk.
Scenic Luxury Cruises and Tours receives high praise for its exceptional staff, delicious food, and well-planned itineraries, with many reviewers highlighting the attentive service and comfortable accommodations on board. Customers frequently mention the quality of the cruises, describing them as well-organized and enjoyable, with a variety of excellent excursions. However, some reviews express disappointment regarding specific aspects of the cruises, such as frequent double docking and changes to itineraries that required additional coach travel. A few consumers also found certain cruises misleading or not meeting their expectations. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers recommending Scenic for its luxurious experience and attentive crew.
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