Rula is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My son is connecting with new therapist well and feels comfortable and safe.
As a member of the military we are trained to handle many difficult physical challenges. Rula helps me handle the mental...Read more
Quick registration and input insurance information, appointment made for that same week with a decent selection of provi...Read more
My therapist was wonderful but this website is a wreck and awful to use. The appointments cancel themselves for no reason and errors pop up everytime you try to make one. Ridiculous website.
My therapist was extremely distracted. Found her disengaged in our conversation 3 separate times to where I had to ask her flat out. Are you Listening? And she could not repeat back to me the topic of conversation or what was said.
Very easy to navigate and schedule. I really like the therapist as well. Seemed very down to earth and is helpful and sure will continue to be
Rachel is awesome.
I am a therapist at Rula and have been for over a year. Rula is very unprofessional and really don't know what they are doing. Recently information about my was disseminated to quality assurance and the information was completely inaccurate. I had not seen some of the clients since summer and was accused of needing to write current notes on them. I researched the problem and found that those clients were seeing other therapists and I was not even the one seeing them. They blocked my account and would not give me any new clients over this misinformation. This is only one problem I've had in many. They say that someone will address the issue and contact you within 48 hrs and to date I have never heard from anyone about any issue I have had. I make the company look pretty incompetent when the therapist has to do QUALITY ASSURANCE job by researching and verifying misinformation. Yes pretty incompetent. I would caution and therapist not to get involved with Rula. I would caution persons looking for therapy to contact their local therapeutic practitioners in their area as many do operate on online platforms. This way they are local and if you have a problem they are available to speak with when you have a problem. I have tried alma and headway as well and these platforms were even worse. Sorry to inform all of you but I want therapist and clients to get the best care they can. Rula headway and alma are not the ones.
For 2 separate appointments and therapist I received an email saying zero copay. They canceled 1st appt claiming I failed to turn in paperwork. Yesterday I received exact email but today received a text saying this therapist not covered. After a confusing phone call the rep explained the RULA doesn’t take my insurance period. As I understood her, the email saying zero copay is automatically sent to everyone! Poor practice
Truly it takes so much off my shoulders to talk to someone when I feel like there’s nowhere else to turn. I really enjoy speaking with my therapist and working through things I didn’t realize I was still holding onto. I’m not pushed further than I can handle but I am out of my comfort zone because that is where growth and progress are found. Specifically regarding Rula, I wish logging in didn’t involve the back and forth from site to email to site, or site to email to site to zoom for my session. I would like to see the log in process more streamlined so I am more inclined to explore more. Selfishly I’d also like to see it in an app form for more easier access.
Rula had good follow up response when I was unsure of how to do the process of finding a therapist.
She gives me good advice
Jamie Mills is helping me with my PTSD through EMDR therapy. I was nervous but she has made the process comfortable while reliving uncomfortable situations. I am happy with treatment so far and feel like I'm making progress after only a few sessions. Definitely recommend her and Rula.
I had a few doctors on the past, but I can feel that I have found some one who can help me.
I had a meeting with Kristal Bayer on Monday (3/31/2025) at 11 am, but she didn't show up.
My new psychiatrist is amazing! She listens to me is also a therapist.
Linda has been wonderful to work with and scheduling is easy.
My therapist is wonderful and gives me tools to help me cope with my problems. It's so nice to have someone to talk to.
I have genuinely recommended Rula to both friends and family, mainly because even in the few months I've been speaking with my therapist, I have felt such a tremendous amount of support and guidance. I hold my therapist in the highest regard and thank her for her patience, kindness, and understanding in every single session we have. I am confident in saying I am truly grateful for taking a chance on Rula for my mental health needs, thank you for everything your team does.
My experience was fantastic. I'm learning a lot about how to control my anxiety towards different things and how I can handle the situations that cause my anxiety to go up better. That I'm really appreciative of.
This has been my saving grace in coping through a storm emotionally that I am going through.
Really good experience and I’d definitely recommend.
Olinka listens and tells me the truth and helps me sound advice and points out areas that I need to work on and gives me the tools to do so.
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