Rula

Good visual immediate voice responses

I think having a therapist that listens and gives you practical tools to implement immediately was/is worth its weight in gold. My therapist was a real person with me first. Not only listening but understanding and empathizing. She helped me to realize things from my past that may have shaped the way I made decisions or the way that I did things now. This was life-changing for me.

I had my first appointment with Amber, and she was very attentive, and I felt she genuinely wanted to help me.

I will never go back to Kaiser. Rula is the easiest and has the best providers. Easy to access, good appointment availability. Very excellent service.

I already have been with Rula for a while. I adore my therapist Linda Barker. My 13yo daughter started with a therapist Brittany Coleman and we really like her. Rula is easy to use. To choose and if you do not like an experience, you can choose someone else. No discomfort.

Great app, and even more impressive people all really highly educated and helpful.

My therapist Giovanni is amazing. She is intelligent professional, knowledgeable. I requested an African American woman so I wouldn’t have to explain cultural issues. She relates to me and what Black women go through. She gives practical tools and advice. We role play to help me navigate difficult conversations and situations. I feel seen, known and cared for. Giovanni is an answered prayer

Their administrative team is lacking and inconsistent. Most companies tell you up front exactly what your insurance covers. Rula sent me a statement indicating that my copay was $0 but failed to say, "you need to meet a $3500 deductible". Most practices that I work with, let you know what you are responsible for before you proceed. I just lost my home to the Palisades Fire and I'm not in a financial situation where I can afford to pay $3500 before getting coverage for individual therapy. Their therapy services are at minimum $126 per session. I would have to do 25-27 sessions before a $0 copay would kick in. And, they let me do several sessions until I found out I owed over $700. There are plenty of other services that offer lower priced individual therapy, if I'm going to have to pay for it. Rula gets 1 star for having my existing therapist, who is amazing....Now, for the COUPLES therapy criticism... My partner signed up with Rula to get couples therapy for us (we lost our home to the fire and just needed some support). Somehow Rula's administrative informed him that the couples therapy wasn't covered by our insurance. Rula gets the second star for that. He was ok with paying the $150 charge for the 50 minute session. The first session was going to be an intake. During the intake session, the therapist proceeded to direct the majority of the questions to my partner, barely asking me any questions. This IS COUPLES THERAPY. He finally asked, "Why aren't you asking her the same questions?" The therapist replied that it was because HE scheduled the appointment. It still didn't make sense because this IS COUPLES THERAPY. He scheduled couples therapy so that we both could utilize tools to work together and yes, we understand that the first session was the intake session but the therapist still should have asked both of us same, if not similar questions. After the session, the therapist sent an email to my partner and basically said she was writing in the client file that she assumed we would be finding another therapist and wished us luck. Wow.... she didn't even ask, just assumed. When it was PATH, it was better. Now, it's Rula, and with what happened, I don't think I could ever recommend RULA to anyone. I felt like it was a bait and switch. I've had better experiences with Headway and BetterHelp. At least, I know exactly what I'm getting and what I'm paying for.

Easy and convenient!

Virginia is very knowledgeable and blunt at times. She listens carefully to access our problems

Child’s therapist was thorough with informed consent and gave detailed information about how the therapy sessions are formatted

The whole process from finding a therapist that met my needs and was covered by my insurance was incredibly easy. I felt heard and validated in my first session. I'm very happy with Rula and would recommend them to others.

The portal was super user-friendly—scheduling an appointment was quick and easy! The forms were also simple to fill out and submit. Overall, this experience has been amazing. I really appreciate how smooth and stress-free the process has been.

Beware of this companies billing practices. I had to cancel my appointment 5 hours prior because I work in healthcare and we were short staffed. The next day my credit card was charged $99 for a no show fee. I emailed their customer support dept as well as reached out to my therapist to tell them I had cancelled and neither one responded.

its very private and easy to use - there is secure link sent out every time I want to send a message or get into my appointment

I love the idea that it lets you search through all the therapist that may fit your needs. Then I get to pick who I want to work with. The therapist that I’m working with has been amazing for me.

Very clear and specific easy to understand and respectful someone who has large knowledge and kindness

Rula is amazing. I found a great provider at a reasonable price.

The therapist made me feel quite comfortable. They were able to work with my schedule and I felt that the genuinely cared.

Rula makes it easy to communicate with our therapist, reminds me of appointments, and keeps us all on the same page.