Rula is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My son is connecting with new therapist well and feels comfortable and safe.
As a member of the military we are trained to handle many difficult physical challenges. Rula helps me handle the mental...Read more
Quick registration and input insurance information, appointment made for that same week with a decent selection of provi...Read more
Easy to use or understand. Simple communication features. I would like an app, or a quicker way the login. I think there should be more time to get into the zoom call or else it cancels the entire session. I need more than 20min. I would like more transparency in cost.
I found Rula by searching for therapists that take my insurance. I got a description of many different therapists available to me. I found a great therapist that has been amazing to work with. Rula makes it easy to add/change my appointments. It made putting in my insurance, billing them and paying my part so easy. It is also not breaking the bank to have appointments every week.
My therapist has helped me from day one. She helps calm my anxiety and navigate the changes in my life as they come.
Very knowledgeable and caring therapist and psychiatrist. I look forward to my weekly appointments.
Website is user friendly and therapist responds quickly
it’s silly that i can’t go in a schedule another appointment with my therapist without it being categorized as an intake appointment. the number of unnecessary emails i get is also insane. i don’t need three reminders, one is enough. the number of emails is honestly my biggest complaint. but my experience with my therapist has been great so far.
I wish I could give them negative rating. They claim to treat people for anxiety but their customer service is so pathetic that it adds to the patient’s anxiety. I have been trying to get my records sent to my DR and it’s been almost a week of trying to contact them without any response. I need these reports urgently so that my DR can prescribe medicines. This is pathetic.
Jerimee is awesome!!! Very kind and a great listener. Able to really hear what I’m trying to express
Have had a great experience with this service for therapy. The support has been good, and the providers have been wonderful. The system works pretty well, and while I probably would've preferred in-person, this has led me to work with people I never could have otherwise.
Excellent therapist who listen well and has advised me in the right direction towards my goals
Finding a therapist can be daunting, especially for someone who hasn’t ever taken such a critical step in their life. However, once I got connected to Rula, it was so easy and very efficient. I really appreciate that I was able to look through therapist and pick on my own. I would recommend this platform to anybody looking for therapy.
There are great things about Rula and not so great things. It is easy to find a good Therapist, easy to schedule, and the customer service people are very nice. That being said, if you have a problem, it's frustrating at best. My account was duplicated and they didn't have the ability to delete one and move forward. I went through weeks of aggravation and hours on the phone, and the fix was to create a new email account that I use just for Rula because their software doesn't have the capability of fixing something as simple as a duplicate account. Additionally, weeks and hours and email after email to get set up on the website where you can contact your provider and see your payment receipts. It never got fixed. The customer service rep and I decided to give up on it because they couldn't fix it, and I have to rely on calling them any time I have a problem. So the human aspect is great, the technical aspect with both websites leaves much to be desired. The line is "I don't have the right tool for that." Rula, your customer service reps and clients deserve the right tools. My high rating is because my theraist and appointments work seamlessly. As long as I don't have an issue, it's great.
Dr. Silbert is awesome. As a couple, we’re so glad to have found him. He is relatable, patient and connects with his patients.
A true blessing! This platform allows you to pair up with a therapist that is the right fit for you. The platform is very user friendly, it’s so encouraging and helpful.
Finding a therapist online was so easy and we were able to get an appointment very quickly. The therapist is great and my daughter connected with her quickly.
I was referred through Kaiser, and it was easy to set up. You get to choose your provider based on any preferences you choose. You will also be given several options which include a photo, bio, specialties, and modalities to choose from. It made me feel confident in making a choice. It seems like it would be easy to switch if you just weren’t a match, but I never had to. I’ve been with same provider for over a year and a half. I have never had any trouble with Rula, and highly recommend giving them a try!
Dr. Rad is both personal and professional, making me feel totally comfortable in talking with her.
I simply can say that since I started to interact with Rula has been a great experience from the enrollment to the Therapist that is great.
I really needed someone to talk to and I have a counselor who is professional yet caring and listens. Just great to release some frustration.
Great therapists and good availability. Easy to use and high reliability. I have had better experience here with quality therapists.
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