Routes Car Rental

Avoid at all costs!!!!! This company is bait n switch fraud scam. Toll tag - $18/day. No toll tag? - $25. Location is NOT in the rental car facility. It is in an offsite location that was never disclosed until I got to car rental facility. Contracted rate was $106 online. At the counter (no live people, only virtual agents) cost ballooned to over $260.

I have already sent an email, and my issue remains unresolved. This is an unreliable establishment, and they are making arbitrary charges.

I purchase car hire through Eurocars because they were a large well know company. Eurocars sold us out to Routes cars Vancouver because apparently Eurocars don't trade in Canada. They also advice you to visit the Eurocars desk in Vancouver airport (its doesn't exist) we had to wait 30 minutes for a shuttle to collect us and drive 20 minutes to the routes rental collection and another 20 minutes sorting out the car as they tried to tell me I had to pay extra for another driven even though I had included this at booking. They also took $500 deposit, again not mentioned when booking! We had been travelling for almost 24hours with 2 kids so NOT ideal!! 4 days after collection we got a low tyre pressure warning (4 hours away from Vancouver) we refilled the tyre and carried on 2 days later the same warning comes up. Clearly a slow puncher, I used soap and water on the valve to determine where the leak was but then notice a slight unnoticeable change in the tread. The tyre had been previously plugged and it was leaking air. It should have never been given to us as it was unsafe. Routes hung up on me several times and eventually told me to send an email with photos. I never received a reply, we took it to a garage and they quoted $300 for a new tyre. we fitted the space saver and I found another email and phone number for Routes main branch after speaking with them for 50 minute again and sending all the photos along with a statement from the garage they refused to take responsibility for the repair cost so we could get back to Vancouver. Routes stated it was a Brand new car and it was our fault (the car had done 12000km!) and I had a statement along with photos from the garage). They kept telling us we could swap the car knowing fine well it couldn't be driven back on a very small space saver tyre! I reach out to Eurocars for help and was told to contact the routes branch. So we had to foot the bill!! UPDATE THANK YOU ROUTE FOR REACHIN OUT HOWEVER I CONTACTED THAT EMAIL WHEN WE HAD ISSUE. YOUR RESPONSE. Dear Customer,​ After reviewing your request, our concerns team has confirmed that the car is brand new. If any issues arise on your end, you may replace the car, but we will not be able to provide reimbursement. Therefore, a refund is not applicable.

Good cars, great service and price.

I’ve dealt with routes before and they are very transparent and if you are prepared it is very easy to pick up and return your vehicle

Your service was excellent and staff friendly & understanding.

My flight into Chicago was delayed by 2 hours. I arrived at the Routes desk (not easy to find). I had reserved a compact or similar car. They had only pickup trucks to offer. The service was terrible, almost rude. They were short staffed, but that didn’t mean they couldn’t be friendly. Also, the parking lot was jammed with cars and trucks (because they also rent airport parking spots. And the bathroom was dirty. They need more staff and more parking space there.

Preston ,this is excellent, it was amazing 👏 good job Preston

Great customer service and quick service in general!

I loved driving the vehicle (Jeep Wrangler 4xe), especially going up those steep hills in White Rock! Administratively, everything went smoothly and as expected. Staff were wonderful.

I was a bit skeptical, I used Wisecars, and was then handed off to Routes. From the pickup at the Denver to picking up a clean Jeep, to Idil, explaining everything to us, was quick and easy. Our return was just as smooth, and easy, right up to the prompt shuttle to the airport. I would absolutely use them again. Once again, Idil made a very good experience, even better.

THEY HAVE THE AUDACITY TO SCAM MY AUNT! LIKE, WHERES YOUR PROFESSIONALISM? DON'T WAIT UNTIL THE SECURITY GOES CHECKING UP ON YOU.

No refund, even 7 days out from the rental date, well within the advertised 24 hour time period. Won't answer the phone. Tried for days to ring them.

Preston did a great job.

Preston was very professional, great Customer Service and great communication skills. He is a great asset to the company.

Company asks for insurance to be paid after the rental is collected by expedia. Very low level of service. Staff eren’t able to process my debit VISA card to cover the deposit nor the extra money for the insurance. Recommendation to stay away.

We didn't read the fine print but we was able to resolve the issue he was informative. And very very helpful. And it was a stress free pick up. Odi has great customer service. He definitely deserves a raise and much more for his kindness.

Melissa is amazing! Very helpful and great customer service!

It is easy to make a reservation, and reasonable price. However, it is impossible to modify my reservation to extend extra days, so I needed to make another reservation.

Melissa was a doll and has great customer service.