Routes Car Rental
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Unsatisfactory experience
My flight into Chicago was delayed by 2 hours. I arrived at the Routes desk (not easy to find). I had reserved a compact or similar car. They had only pickup trucks to offer. The service was terrible, almost rude. They were short staffed, but that didn’t mean they couldn’t be friendly. Also, the parking lot was jammed with cars and trucks (because they also rent airport parking spots. And the bathroom was dirty. They need more staff and more parking space there.