Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.
5 months ago
The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more
5 months ago
The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week
5 months ago
Completed the booking without any problems The advisor understood what we required and all was completed in quick time
A big thank you to Laurie Mathison for his help and advice during my booking for next year's holiday. Nothing was too much trouble for him, and I will certainly keep his details handy for future reference.
Brochure combined with well designed website helped navigation and choice of holiday. Once holiday chosen the web site made it easy to choose dates and select holiday extras.
Very easy to book. Having missed out on the June tours when an additional tour in August became available I Jumped at the chance to book.
Very helpful and friendly lady
Easy to find the holiday I was looking for and to book online
Very easy to navigate the website, and very helpful advice from the telephone and chat agents.
Taking to someone makes the whole process very easy and ensures you get what you are really looking for.
Knowledgeable and friendly staff.
We met Lee Cross at the travel show. He was so helpful and informative and even emailed us a video link to watch. We then booked the trip with Riveria travel. Laurie Mathieson our agent was so friendly helpful and efficient. Answered all my questions and gave as much information and tips as possible. He gave us his details to contact him which I did with my queries and he was right back with answers and reassurance. Excellent service 👍🏼
It was a seamless experience. I emailed Laurie Mathieson after deciding to book the trip and it was only a very short time before he phoned me back to take my details. Laurie was knowledgeable and helpful, it couldn’t have been easier.
Very good service. Knowledgeable, answered all queries effectively. Booking paperwork emailed promptly, clearly stating all information.
Rhine and Moselle cruise Thanks to Phil Hullah’s good memory or was it the good filing system? I was able to book a SOLO holiday in minutes! Some years ago I had been unable to go on a Danube cruise because my passport didn’t arrive in time. Phil Hullah promised he would make allowances for this on a future booking. I’m now booked on a river cruise after a couple of phone calls from Harry!
Efficient helpful and friendly booking procedure from Elaine. We look forward to a great holiday.
Very easy to book, friendly and effcient service.
The agent was very helpful and the booking was easy to make.
I've just booked our third holiday with Riviera. Laurie Mathieson handled our booking over the phone, and was most helpful and efficient, answering all my questions and ringing back on time to my requested callback. So we're looking forward to a grand tour of Sicily in May and a river cruise in June, also booked through Laurie. Thanks to him please!
Excellent helpful friendly service phone answered quickly and an offer of a call back when I was interrupted during my call
The website is clear and easy to navigate. We found what we were looking for and booking was made simple by all the step-by-step choices flowing smoothly. We have holidayed with Riviera Travel before and are greatly looking forward to going on our second European river cruise next year.
Regarding the booking experience: online was very easy, and I had all the information I needed. I have travelled with RT several times, and their standards never drop.
Very good so far. New to Riviera and they have been great. I have sent a few questions about my forthcoming holiday and they replied very promptly. Very pleased.
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Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.
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