Riviera Travel receives overwhelmingly positive feedback, with many customers praising the easy booking process and the helpfulness of the staff. Reviewers frequently highlight the efficiency and friendliness of agents like Laurie and Melanie, who provide detailed information and personal assistance throughout the booking experience. The app is noted for its user-friendliness, making it simple for consumers to navigate their holiday plans. However, there are some critical comments regarding customer service, particularly concerning a negative experience related to a cruise and the treatment of an elderly customer. Despite this, the majority of reviews reflect satisfaction with the overall service and booking experience. Overall, Riviera Travel is viewed positively, with a strong emphasis on excellent customer service.
5 months ago
The online booking was relatively straightforward - I had to stop and start a few times to check dates etc before completing the whole process. The personal details section asked for my middle name -... See more
5 months ago
The ability to communicate with one particular agent who took a personal interest in my booking. It was never suggested that I 'go online'. Able to make contact seven days a week
5 months ago
Completed the booking without any problems The advisor understood what we required and all was completed in quick time
Made a booking - no problem at all. However despite 2 emails to customer service almost a week ago, I’ve not had a response. Doesn’t fill me with confidence I’ve chosen the right cruise operator here.
Response was confirming holiday was slow. However, setting up and logging onto an account is a nonsense. Who on earth is going to remember a 14 digit number. given that I must have over 100 aps on my phone all wanting different passwords, some with upper and lower case some with numbers etc. Stupid to think this is customer friendly.
Elaine was really helpful. She answered all our queries in a polite and positive manner which allowed us to book the holiday trip we were hoping for.
Very easy to deal with listened to our needs and explained everything clearly
Clear friendly call
Have just booked my first holiday with Riviera. As I had a couple of queries used the phone. Sharon who dealt with my queries and sorted out the booking was so helpful and efficient. I’m hoping the holiday lives up to the excellent customer service so far!
Very grateful for the helpful and very patient way in which Laurie dealt with our less than simple requirements. Laurie certainly made it a pleasure doing business with Riviera.
What a great booking experience with Laurie. Simple, answered all our questions, so very polite and helpful. We all commented after coming off the phone how different it was to previous experience with different holiday providers. A great start which fills me with confidence for the trip!
Booking on-line went smoothly with Nicky, following my initial call to ask questions with Daniel, who reserved the holiday whilst I made my decision.
I am not computer literate (at my age) but I found it not very difficult and I hope I completed the assignment ok
Quick and easy as you would expect.
I've done long-haul holidays with Riviera before and always found them an excellent company to deal with both before and during the trip. This time was no different. I had some questions prior to booking the New Zealand holiday, in particular the process for an upgrade on the flights, which Laurie answered and set my mind at ease, Looking forward to the trip, which a New Zealander tells me covers everything you'd want to see on a visit there.
Excellent booking experience. Thank you Sharon, calm, friendly and efficient. Looking forward to our first cruise with Riviera.
Superbly easy process to book and fantastic customer service. Our first booking with Riviera. So far they are living up to their fabulous reputation
Great easy experience
I've just booked a Rhine cruise via their website which on the whole was fairly easy to do. The itinerary and the pictures of the vessel look amazing. Very much looking forward to it.
Booked Danube river cruise over the phone. Staff member very informative, helpful & professional.
Booked our first ever cruise over the phone with Andrew who took on board all our requirements and came back to us a couple of days later with everything in place for our Athens and Greek Islands Cruise. Andrew was very helpful, friendly, easy to talk to and made booking our trip easy. Many Thanks
ANSWERED ALL QUESTIONS. VERY KNOWLEDGEABLE HELPFUL.
Great service, friendly team, really took time to make sure we had the best trip.
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Riviera Travel is a specialized travel company that offers award-winning European river cruises and solo vacations. With a focus on iconic rivers such as the Danube, Rhine, and Douro, the company provides a range of cruise options featuring spacious cabins and handcrafted itineraries. Riviera Travel also caters to solo travelers by offering cruises without single supplements on selected departures, allowing independent travelers to enjoy their journeys while connecting with like-minded guests. In addition to river cruises, Riviera Travel features boutique small-ship yacht cruises and European Grand Tours that combine land and river travel for a comprehensive exploration of the continent. Their offerings target a diverse range of customers, including couples, families, and solo travelers seeking immersive cultural experiences and exceptional value during their vacations in Europe. For more information, visit their website at www.rivieratravel.co.uk.
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