Riviera Travel
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Price increase between provisional and actual booking without warning.ing
The person who dealt with my booking was helpful and had lots of information available to her that would have taken hours for me to research. My only disappointment was the price rise during the process. When I first started talking to the agent, a price reduction was available, but I had to put the booking on hold until I could discuss it with my wife. The agent did NOT tell me that the offer was time limited. When I contacted her again after a few days to finalise the booking, the price had increased by £800! If the agent had told me to call back before a certain date, I would have done so. She offered to speak to her manager to see if an overide was available. I don't think she did this. I think it would be a good gesture for the company to stand by the price discussed at the start of the process.