Over a year ago
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more
Over a year ago
Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more
Over a year ago
Good service, staff responsive and helpful
Over a year ago
Brilliant service from the Bethnal team!
I rented an E-Bike with zoomo for 4months, they always did maintenance when needed like for the brakes Good Staff & Friendly
Service is excellent, specially service of the staff when I visit for some repairs is excellent.
MY OVERALL EXPERIENCE TILL NOW IS GOOD THE BIKE AND CUSTOMER SUPPORT IS BOTH EXCELLENT, THEY ALSO GIVE MANY DIFFERENT OFFERS AND DISCOUNT THATS ALSO AMAZING. THEY ONLY PROBLEM IS THAT IF ANY THING HAPPEN TO MY BIKE I HAVE TO GO TO SYDNEY WHICH IS FAR FROM MY PLACE IS THEY CAN START MOBILE SERVICE FOR THE CUSTOMERS IN OTHER AREA THAN SYDNEY THAN THAT WILL BE HELPFUL.
Poor customer service. I have sent a mail reg return booking issue 2 weeks back and nobody had the courtesy to even reply for the message. I have been using zoomo( then bolt) for more than 5months and recommended two of my friends to zoomo . I am waiting to return my bike as soon as my contract ends and I would never recommend to any of my friends.
Excellent and supportive
great bike .well made, easy to pedal, heavy if i have to lift, but understandable re quality of build etc
Good bikes, good service
Bike service is not good, I gave the bike for normal servicing instead they gave it back to me as it is after keeping it for a week. I have to pay extra for maintenance.
I have good experienced with Zoomo bike and staff handle all the problems on the spot. Thanks.
Zoomo Zero bikes are great, a bit costly but good performance and also good discounts.
They are very good & have excellent customer service
I had an appointment at 10am. I had to wait more than 1 hour and you didn’t star to work I couldn’t fix my bike
Love the Electric Bikes and commuting to work everyday. Need to test another model and see how it works. Team supported me when I got a Flat Tyre.
No transperancy and hassle to reachout
Based on analysis of 119 reviews rated 1-2 stars for Zoomo
“Their customer support is slow, careless, and disrespectful, and their staff show no urgency or responsibility”
“Hello everyone hope you doing well”
“I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I'...”
“Hello everyone hope you doing well”
“Avoid at all cost”
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Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
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Reviewers consistently report positive experiences with Zoomo. Customers often highlight service, bike, good, great. A minority mention drawbacks around bike, zoomo, service, company. Overall sentiment is strongly positive with an average rating of 3.6 stars across 374 reviews.
