Heather
1 reviews•New Reviewer
almost 6 years ago
Easy, cheap ebike hire
Easy to arrange. Reasonable priced ebike hire. Would use again.
Helpful?
TrustScore
3.6
Great
221
26
8
7
112
374 reviews in total
Over a year ago
I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I've ever had with any company. I paid £80 for the rental, £15 for insurance/theft c... See more
Over a year ago
Hello everyone hope you doing well. Zoomo is worst company. they always trying to snitching your money.when you go for bring new moped they tell you maintainance is included but when you go for servi... See more
Over a year ago
Good service, staff responsive and helpful
Over a year ago
Brilliant service from the Bethnal team!
Easy to arrange. Reasonable priced ebike hire. Would use again.
Zoom is always looking for benefits for its riders. Even some weeks in the year free of rent (to take advantage of the holidays for instance). And always modern bikes. Really happy with the service.
Usually zoomo service used to be amazing specially Louis , since there is 2 young guys working there who carries full of attitude and I experienced that those guys doesn’t have extensive experience towards customer service, therefore I feel they are ruining their own business . I had very poor experience.Lastly, I would say zoomo should work on customer service.
...........
Zoomo provides an amazing service, easy to booking and has a friendly staff.
Best services and cycle. Best customer service
Not reliable
Zoomo bikes are so easy to ride anywhere: demolishing long distance and steep hills. Also, critically, the disc breaks really pull you up quickly when you need to stop.
The service is average.
They charge a first time fee of 50£ , and then if you rent again is a second time fee . I just about ripping of customers !
I left my bike for repair because it has a problem with the electric motor since I bought it, they didn’t fix it and they said that maybe I need to pay an extra for a new motor. Additionally, I need to do a 3th appointment for checking, the last guy told me that he tried for an hour without problems and after I took again in an hour it fails for me.
Excellent all areas A big thanks to Chris he is a champion
Up till now (21 Dec 2020) I have only had excellent things to say about the Sydney CBD Zoomo (Bolt) Team. Their roadside assistance on weekends is a lifesaver. I had to change my flat tyre 3 times in 3 weeks and no questions asked, they just changed it for free. Once when I brought my MTB with a flat tyre, they gave me a new bike as a replacement just so that I didn't have to wait at the shop. Well, the usual faces I see in CBD shop is Chris and Leo, both awesome guys. I wish they were open till 6 or 7 pm on weekdays. Even though Zoomo Parramatta is closer, I travel 1 hour to the CBD store to get my bike repaired/maintained.
Great experience in the Melbourne Zoomo friendly, generous and very helpful love my r/urban
Very nice service! Alway good feedback
The service have been really good, the staff from the store in Brisbane have been kind with me.. In other words good attention to the customers. The women bicycle works good but I think its design its unconfortable, and its so heavy, its no good for the back.
Great Bikes. Good service provided, friendly and very helpful staff.
The price is great. The quality is great. Battery is even better.
Friendly services
Just thank for the gift
Based on analysis of 119 reviews rated 1-2 stars for Zoomo
“Their customer support is slow, careless, and disrespectful, and their staff show no urgency or responsibility”
“Hello everyone hope you doing well”
“I rented an e-moped from Zoomo to use for Uber Eats deliveries, and it was one of the most frustrating experiences I'...”
“Hello everyone hope you doing well”
“Avoid at all cost”
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Zoomo is a company that specializes in providing high-quality electric bikes, offering a range of services including rentals, purchases, and aftersales support. With a focus on flexibility, Zoomo caters to customers in various regions including Australia, the United States, the United Kingdom, France, and Spain. The company aims to meet the needs of urban commuters and recreational users looking for efficient and sustainable transportation options. By offering a diverse selection of electric bikes, Zoomo enables customers to choose the best fit for their lifestyle, whether they are looking to rent an e-bike for short-term use or purchase one for long-term commuting. The company's aftersales service ensures that customers receive ongoing support, enhancing the overall user experience and satisfaction.
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Reviewers consistently report positive experiences with Zoomo. Customers often highlight service, bike, good, great. A minority mention drawbacks around bike, zoomo, service, company. Overall sentiment is strongly positive with an average rating of 3.6 stars across 374 reviews.
