Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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US
Elizabeth Cooke has been amazing throughout the process. She was our buyers estate agent, yet she treated us as if we were her clients. She rang weekly with updates and towards the end of the process was instrumental in contacting her clients solicitors, our solicitor and estate agent and her clients buyers solicitors and estate agent to try get this over the line. Liz was always a friendly reassuring voice at the end of the phone. Thank you for everything Liz :)
Date of experience: November 26, 2024
From my experience I have always held Richard Kendall in high regard.. Since the day my sister told Richard Kendall himself he could not come into her room to value our property unless he paid £10. He still went in the room but a cheque for my sister followed! Now being in the position to purchase a property myself I cannot fault the service I have had. I have dealt with Karen Marijewko throughout my purchase and she has been professional and efficient throughout. Knowing that every Monday I would receive an update and Karen would have chased all parties has helped progress the sale and make the process clear on my side. Can’t thank Karen and Richard Kendall enough.
Date of experience: November 22, 2024
Mandy Bennett is absolutely superb and really helped us out when buying our new home in Yorkshire. All kinds of issues came up elsewhere in the chain, and Mandy dealt with them all with patience and kindness. Mandy was always happy to help explain the process and absolutely went above and beyond to make things right for us. She was professional and friendly throughout, even under occasionally challenging circumstances. Highly recommended!
Date of experience: November 20, 2024
Really friendly and helpful team, great communication! We had lots of help finding our ideal property and the team got everything signed off so we could move in quickly!
Date of experience: November 20, 2024
Selling our house through Richard Kendall was an absolute pleasure, professionally run keeping us upto date every step of the way always happy to help and answer any questions. A big plus was how friendly the staff were. Overall a great experience.
Date of experience: November 20, 2024
US
Amazing experience selling and buying through Richard Kendall, Wakefield. Both Karen Marijewko and Amanda Holt supported me through a very challenging transaction and I genuinely appreciate their fantastic communication and tenacity. Thank you so much! I would recommend you guys to everyone!
Date of experience: November 19, 2024
From our very first phone call to enquire about a property we found everyone we spoke to were very helpful with all our enquiries. Karen Marijewko was especially helpful as it had been quite a few years since we bought our last house and so many things have changed. Everything is online & as you get a little older it can get a little confusing but we were guided through everything by Karen. A lovely call once we had completed too which we thought was lovely .
Date of experience: November 19, 2024
Was selling a property through Richard Kendall and the transaction was very smooth and they always kept me well informed on any updates. A big thank you to Karen Marijewko
Date of experience: November 19, 2024
Start to finish Amanda has kept me in the loop with all updates! Nearly time to move in now couldn’t recommend Amanda holt and Richard Kendall enough! Thanks again
Date of experience: November 19, 2024
I recently purchased through Richard Kendall's and were allocated Karen to deal with the transaction. From the word go to the completion date, Karen has been on the ball and has gone above and beyond when required. RK's in general have been fantastic so I have no issues in writing this review.
Date of experience: November 15, 2024
