Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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Richard Kendall’s have been my letting agent for over 12 years now, being a very hands off landlord I have been totally reliant on all aspects of the services they offer. Throughout this period I have always been impressed by their ability to provide a smooth transition between tenancy agreements. More recently both Matt and Alice have been particularly helpful in arranging a multitude of services during latest change in tenancy's. Essentially they’ve always acted professionally and reaffirmed that I still have the best and most trusted letting agent in the area.
Date of experience: November 14, 2024
We have just got to the point of exchange of contracts on our house sale. The company are very profesional from start to finish. Our contact was Amanda Holt who kept us up to date throughout the process. Many Thanks
Date of experience: November 14, 2024
Very helpful estate agents thank you
Date of experience: November 12, 2024
The service provided by Richard Kendall's has been amazing. Given there was no seamless crossover between having sold my family house and sourcing my new home at the end of my current completion I was eager to reduce the time spent in temporary accommodation. Karen Marijewko was my saviour, her knowledge, experience of the property industry and persistence to ensure everyone was doing what they were responsible for within the process continually were outstanding. Karen's professionalism and they way she managed incompetent solicitors was excellent. She was a great support and I can't thank her enough.
Date of experience: November 8, 2024
Excellent attention to detail. Made moving over 200 miles easy. Everything was completed in good time.
Date of experience: November 7, 2024
I recently sold my home in East Ardsley. Living overseas I was worried this would be much more difficult than it actually was thanks to Amanda from Richard Kendall who went far above what was expected to ensure that the property was sold in a timely manner. Given the time differences Amanda liaised with all Parties on my behalf to keep the sale progressing and kept me informed every step of the way. I could not recommend a better agent than Amanda!
Date of experience: November 6, 2024
Cannot thank Amanda Holt enough for all her help, she went above and beyond to help get the house sale through to the end. Always kept me informed and explained the process fully as to what to expect and average timescales etc making the process a lot less stressful as I was on a tight timescale to be out of a rental. Absolutely faultless customer service from Richard Kendall and more specifically Amanda, thank you :)
Date of experience: November 4, 2024
A smooth professional service with great communication throughout. Liz & Joanne really did pull out all the stops over many months to ensure an extremely complicated transaction crossed the line. I'm not sure other agencies would have managed. Highly recommended.
Date of experience: November 4, 2024
