Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 81 - 90 of 996 reviews
DB
Most importantly water taste is so pure…
Most importantly water taste is so pure after filters been installed. Their customer care is very supportive. definitely recommend. ( Ireland)
Date of experience: April 10, 2025
AP
Great service
Great service, technician was on time and did a good job.
Date of experience: April 10, 2025
KB
ÌON II Reverse Osmosis & Cairo Tri Flow Filter Tap
After seeing a neat install job done in a friends house it was a good reference point to engage with them with the initial email and quick follow up phone call from Will Kelly giving some reassurance on how the system would intergrate with our existing water softener and scheduling in the call out for the following week. They kept in touch over phone and messages until the technician arrived who installed everything perfectly and showed how it all worked. Nearly a week on, we can notice the difference in water quality for drinking and making tea to allow us finally discard our brita jugs. Would recommend these guys, they are professional and great to deal with in offering a quality service.
Date of experience: April 8, 2025
GW
A great service provider with a quality…
A great service provider with a quality product.
Date of experience: April 8, 2025
DB
Your technician let one of the valves…
Your technician let one of the valves come off and soaked our whole floor and ceiling with water. Also our toaster and kettle were all destroyed with water. It was an absolute joke.
Date of experience: April 7, 2025
Lm
This will be a long one but bare with…
This will be a long one but bare with me 😂 but if you are looking for a great company I highly recommend renewell water,,, I live in the worst area for water hardness,, it has ruined every shower head, kettle, washing machine etc,,, I rang a different company way I was starting to look for quotes etc,, 5 weeks later I still waiting on that call 😁,, rang renewell, within 5 mins they rang me back, spoke with Mark what a lovely amazing patient man who set me up with appointment. Sent me a video explaining everything which really sold it for me,, if ur like me and don't have a clue trust me this will definitely help you,,, Alex who installed was super efficient,, polite and friendly,, professional and outstanding,, hard working because it wasn't easy as I have a tiny kitchen but to my amazement he installed both units in one small cupboard which I was estatatic about because I couldn't offord to lose more cupboards 😂 I would also like to say a huge thank you to the gentleman God I can't remember his name but I had a separate issue with the courier but he helped so much and actually solved the problem.. And a massive thank you to TRUST PILOT,, only for I read all the good reviews about renewal water I would have been so upset because I was going with the wrong company so a massive thank you to you too. Highly recommend renewellwater.com. Cannot tell you how professional they are in every aspect,, I'm so happy so far and only installed today,, 🤞🤞
Date of experience: April 7, 2025
CR
I was very impressed with Keith who…
I was very impressed with Keith who installed our water filter he was very professional we are delighted with the result we can feel safe using our filter tap knowing it is pure water we are drinking It was through our daughter in Dungarvan that we heard about Renewell Water and would recommend you to our friends thank you
Date of experience: April 6, 2025
SN
Great service
Great service. Very efficient. Would recommend this company.
Date of experience: April 6, 2025
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