Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
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Contact info
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Website
renewellwater.com
All reviews
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Showing 71 - 80 of 996 reviews
A
Adele
US
Iβve been with renewable water for aβ¦
Iβve been with renewable water for a few years and I cannot say enough good things about them. From start to finish their service was amazing especially the technician Tomass who installed and then had to re-install as we were moving house. Efficient, friendly and perfect job done. Went to get another tap I wanted with no issues at all. I can recommend them over and over again. Adele
Date of experience: April 13, 2025
PF
Very good
Very good . The technician came on time and did his job quickly and efficiently
Date of experience: April 13, 2025
RW
responsive and efficient
responsive and efficient
Date of experience: April 13, 2025
RF
Fast and efficient service
Fast and efficient service
Date of experience: April 12, 2025
MK
Top service from start to finish andβ¦
Top service from start to finish and nice discount for refer a friend
Date of experience: April 11, 2025
DS
Water softener and water filter very good. Big change in drinking water.
Great company and excellent customer service
Date of experience: April 11, 2025
CP
So far so good π
So far so good I think, saving a fortune on bottled water π
Date of experience: April 11, 2025
JC
What an amazing service
As I wrote in the title of this review, What an A M A Z I N G service! Renewell water has been responsive and active all the way from the day ai enquired the product. Great installation done by Gerard, amazing customer support by Kyle who would always escalate any issues I have had so far. Fantastic home service from Stephen and Rosti, who came to fix and ensure the water is getting sorted. The water softener machine looks to be working fine but still in need of concrete resolution on the harness but I am confident this will be done soon. The filtered water is out of this world, my wife and I are so relieved we don't need to buy any water bottle anymore.
Date of experience: April 10, 2025
KH
Such an easy company to deal with fromβ¦
Such an easy company to deal with from start to finish. Great products that fit easily under the sink.
Date of experience: April 10, 2025
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