Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
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Contact info
π
Website
renewellwater.com
All reviews
1,000 total β’ Write a review
Showing 1 - 10 of 996 reviews
JO
The staff were very friendly
The staff were very friendly, helpful and informative.
Date of experience: July 10, 2025
MG
Good quality of water
Good quality of water, quick installation.
Date of experience: July 10, 2025
CA
The quality of the water is very good
The quality of the water is very good. Now I don't have any problem of drinking from the tap. I can feel the difference in the shower as the water is more soft compared with before. I'm really happy.
Date of experience: July 10, 2025
AM
From start to finish the Incredible service across the board.
From start to finish the experience was incredible. Will answered all questions I had and was very professional throughout the process. The support team followed up with me the day before installation to confirm a time and low and behold the installer arrived right on time. Installation was a breeze for the installer who was polite and friendly and left the kitchen as he found it. I couldn't have asked for a better experience.
Date of experience: July 9, 2025
RM
Great products, efficient service
Renewell have great quality products. Ordering was easy. Delivery was arranged to my work schedule. Installation was carried out efficiently and promptly. No complaints from me.
Date of experience: July 7, 2025
WD
Annual service completed as promised onβ¦
Annual service completed as promised on time. Engineer was very friendly and informative. He is a great ambassador for your company.
Date of experience: July 5, 2025
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