Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
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Contact info
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 21 - 30 of 996 reviews
AA
Very helpful staff and a very good…
Very helpful staff and a very good service everything was taken care off
Date of experience: June 26, 2025
MO
I have been dealing with this company…
I have been dealing with this company for years now, and they just keep getting better and better. The service engineers are friendly and efficient and arrive when they say they will. I’m convinced that the water is super healthy and as a result, I drink plenty. Getting the original system years ago, was definitely one of my better decisions.
Date of experience: June 23, 2025
CO
First Class Service
Fast and efficient installation no fuss, no mess.
Date of experience: June 22, 2025
KR
I reached out to Will in Renewell water…
I reached out to Will in Renewell water to setup RO system in my new home through reference. Will has been very good in terms of explaining the products and gave me early appointment to fix the system. Ross-technician is very professional and fixed the system and explained clearly. Drinking water quality have changed drastically and not feeling salty anymore. Highly recommend
Date of experience: June 12, 2025
EC
Unprofessionalism and disregard for customers…
This has been one of the most frustrating and upsetting experiences I’ve had with any service company. A technician from this company came to install water filters in our home. Six days later, we discovered that our brand new laminate flooring—recently installed and quite expensive—had swollen due to water damage. After calling in an independent plumber, it became clear that the leak was caused by a valve that had not been properly shut off by your technician. Water had been leaking from the installation point directly onto the floor. Let me be very clear: this is not a minor issue. We invested serious money into high-quality flooring. The damage caused is both extensive and costly. What’s worse, I contacted the company immediately after discovering the issue—and received absolutely no response. No apology. No investigation. No responsibility. Just silence. This level of negligence is completely unacceptable. If your staff’s mistakes result in damage, the company must stand behind their work. Ignoring the problem doesn’t make it go away—it simply shows a total lack of professionalism and integrity. I am deeply disappointed, and I strongly advise others to think twice before trusting this company with any work in their home. Poor workmanship is one thing. Refusing to acknowledge and fix the damage caused is something far worse.
Date of experience: May 28, 2025
JO
I requested a visit and received one…
I requested a visit and received one within a week. He was efficient and courteous at all times.
Date of experience: May 17, 2025
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