Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
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Contact info
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Website
renewellwater.com
All reviews
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Showing 31 - 40 of 996 reviews
BB
The fitter was very professional and…
The fitter was very professional and quick , also no mess.very nice guy.
Date of experience: May 16, 2025
pp
Dont Buy it
Hello, This is related to complaint with the technician who fixed the water system in our house, please see details as below, We have been using our kitchen tap since we entered the new house (for 1 month), and my wife just used the tap before your technician arrived. During the process of fixing the water system, the technician broke the tap. My wife was minding our son in the sitting area when she heard a loud sound from the kitchen. She immediately went to the kitchen and asked to technician if everything was okay. He replied that everything was fine and there was no problem. Technician then went outside to his van, brought something back, and attempted to fix the tap with glue. He informed us not to touch the tap for 1 hour and said that it was already broken, and he tried to fix it himself. After waiting, we tried to turn on the tap, but water did not come out, and the knob was completely broken. I called one of the person from team, who told me that they do not touch any kitchen taps while fixing the water system. If the tap was already broken, technician should not have touched it without asking my wife. Technician's actions led to the tap being completely broken, and he is not being truthful about the situation. We request that you replace or repair the tap or reimburse us for the cost of a new tap. but no one is supporting for to address this. You can come to our home I will show you the condition of the tap it is hited with something while fitting new tap near to our tap. You can see the scratces on the tap. It was not like that before your technician starts the work. And I have mentioned already my wife heard the sound like hited something. That means we never trust you people while you are doing any work at our home. We have to keep on eye what you are doing. And that is not good. My wife was busy with minding the son in the sitting area. That is our fault to trust you.
Date of experience: May 13, 2025
M
Marta
US
I can recommend…
Based on my experience I can recommend this company. I'm not giving 5 stars because there was some issue with installation and first interaction with customer service about this was a bit misleading. However when I complained, the customer service was very professional and they compensated everything. Overall, I am happy with them and I would use their service again and I can recommend to others.
Date of experience: May 12, 2025
MH
Critique margaret hartnett
On time top class professional fitter.very courteous most helpful.iwould have no hesitation in recommending your company Margarethartnett
Date of experience: May 10, 2025
ML
Pure water
Very happy with the pure water I'm getting. It's definitely improved my health and the softener has got rid of the limescale and improved my showering experience. Very happy with my purchase and just a great company to deal with.
Date of experience: May 9, 2025
TL
The person who came to fit the system…
The person who came to fit the system was great and worked out a way to fit the tap without cutting in to my kitchen counter top.
Date of experience: May 8, 2025
JD
Very helpful and professional when…
Very helpful and professional when talking to them on phone, Installation went very well, installer was very professional and competent nothing was a problem .Water very good now 100% great company .
Date of experience: May 5, 2025
PM
Super service
Super service, very professional and very reasonable rates
Date of experience: May 5, 2025
GQ
Highly recommend
Highly recommend. Installed in an hour, engineer was top class, neat, tidy and very efficient. Water is great, no longer need to purchase bottled water.
Date of experience: May 4, 2025
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