Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
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No description available yet.
Contact info
π
Website
renewellwater.com
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Showing 11 - 20 of 996 reviews
CL
βββββ highly recommend
We got our Water Filteration system and boiler tap last year form Renewal Water lovely to deal with, from intially calling to enquiry, to getting installed. I would highly recommend them. Myself and my partner are always recommending to family and friends
Date of experience: July 4, 2025
BD
Already recommended by my sister inβ¦
Already recommended by my sister in law, I was expecting a top class service and that is exactly what I received. Made several calls and enquiries while considering my options. Every interaction was dealt with professionally and courteously. Daniel who installed system is an excellent Brand Ambassador.
Date of experience: July 4, 2025
C
Consumer
US
Best customer service
Just had a really nice customer service Experians Called the company and they was fast to respond in no time and guy name Marc Daniel was so helpful very informative and friendly. Helped me to choose the best option for me with a deal I could not refuse. Outstanding customer service would definitely recommend this company to anyone looking for best products to look after your home water. And as for Marc Daniel they should keep him there for the great job he is doing thank you.
Date of experience: July 3, 2025
CB
Excelent
I love the renewal water itβs very good as there is no other taste in the water
Date of experience: July 3, 2025
JM
Just a great company to deal with veryβ¦
Just a great company to deal with very reliable. Couldn't make an appointment to service my unit but received many phone calls to accommodate me for a suitable time.Nice girl on the phone and a nice service guy. This company sell a great product and have great customer service. Highly recommend.
Date of experience: July 3, 2025
FW
Prompt and efficient
Prompt and efficient. Good advice. Reasonable price.
Date of experience: June 28, 2025
AO
Fantastic company
The difference in the comparison of the taste of the filtered tap water in comparison to the taste regular tap is enormous. Pure clean water that is good to drink and cook with is a game changer. A great investment! A great and reliable company to deal with, very professional.
Date of experience: June 27, 2025
VJ
Impressed with the prompt and veryβ¦
Impressed with the prompt and very informative service. Shoutout to Will, Dom and Amy for their very good customer service.
Date of experience: June 26, 2025
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