I had an online order more than 2 months now. They took my $$$ but never sent it. I called 2 times and each time I was told that it will be shipped. That never happened. I call again today but no one answered.
It took nearly a month for them to complete my order. No luck reaching “customer service” by phone (despite being on hold in the queue for literally three hours before being hung up on), and no reply by email. My order fianally arrived—long after I sent a request to cancel it and long after it was way too late to give it as the gifts the items were intended to be. Horrible.
Beware of this scams company, I ordered some liquor for new year party, after 8 days without any response from the company I tried to cancel my order and they responded with 5% restocking fee when they didn’t even shipped my order yet, never buy from them again, don’t buy from them save yourself some headache
Item was received in a damaged condition, as evidenced by the attached images, indicating that the damage did not occur during shipping. Remedy Liquor's knowingly sent out goods that were already damaged. The damage to the boxes and labels was not a result of the shipping process. The box was compromised by Remedy Liquor's and its staff, and it was sold to an unaware customer under misleading circumstances. Remedy Liquor's customer service number, (818) 495-9998, is currently non-functional, leaving customers without assistance. The ongoing email exchanges suggest that the vendor is intentionally selling defective products. Remedy Liquor's is refusing to take any responsibility for shipping damaged goods.
I have placed many orders over the years without issues. The most recent two boxes that I received looked like a 2 year old packed it with whatever was lying around the warehouse. One bottle leaked. The company said they would not stand behind it because I did not purchase the extra insurance from them. I replied that by not buying their optional insurance I should not get insufficient quality in packaging. They would not reply to me after several requests. After buying thousands of dollars from them over the last few years I would have thought there would be better customer service. I placed another order around the same time from Sip Tequila and the packaging was outstanding. No leaks. Unfortunately I will not by from Remedy again. To save a dollar on a bottle vs. others and get such poor packaging and customer service is not worth it.
I placed an order. The tracking number they sent showed the order never left California, and Remedy even said the package was delivered, but it was not. They later said the package had been damaged while in transit, and they had to wait to receive it back from Fedex. They never sent out the order, and they have not refunded my money.
We experienced extremely poor service! We purchased a bottle of cognac as a birthday gift for a friend, but it was never delivered. FedEx claimed that someone signed for it, but the name was clearly fake, suggesting the parcel was stolen. Despite paying a significant amount for insurance and delivery, Remedy refused to assist, stating that FedEx had delivered the parcel. Our interaction with Remedy's support was extremely unpleasant, and we will never buy from this store again. While the lost money is frustrating, it's the undelivered gift for our friend that truly disappoints us.
On line ads advertise free shipping and pal pal payment they would not honor either they seem to be a scam company I tried to include photos of their ads but couldn’t find way to transfer photo to this review
Awful company. Do not buy the insurance. They will not honor it.
They sent me an empty bottle of Bulleit Rye in a group of 4 bottles. There were not signs of leakage on box. They shipped it empty. The price was great, but now I know why. They keep some of the product for themselves. They claimed to file insurance claim, but never did. AVOID THESE SCAMMERS.
I placed an order for 4 bottles of Cognac July 16, they shipped them via UPS and required a signature. All other UPS orders to my building never had an issue but this time UPS claimed 1st, they could not enter the building because of the security code; I called and provided them with the code. Next time UPS said it would deliver between 10:15am and 1:15pm, at 1:30pm they changed the time to "by 7:00pm" so I could not be there. Next attempt same thing, first between 10:15am and 1:15pm, at 1:30 they again changed the time; once more I made plans based on the initial delivery window. In the last attempt, exactly the same, I was there as they promised between 10:15am and 1:15pm, UPS changed the delivery time AFTER the initial window had passed. They also wanted me to pay extra to change the delivery location to a UPS store. UPS sent the shipment back to Remedy Liquor and I contacted the seller explaining what had happened. Once they received the returned shipment from UPS they credited my account MINUS the shipping and 5% "RESTOCKING" fee. So they basically pocket ~$50. I again explained what had happened and sent them screenshots from my phone of the UPS tracking with the initial delivery window and the changed times. Remedy Liquor did not even acknowledge they had received my request for a full refund. For a company that sells expensive spirits, you'll think they provide better service and customer support. Now I order my cognac directly from France and pay a little more (total extra $30 for a 4 bottle order compared with Remedy Liquor price) but I would rather not give my money to a company that does not stand behind their customers. That was my last order from them. Also my friends stopped ordering from them. Do not use this company, it will be an expensive mistake and headache. Bad karma Remedy Liquor
They sell fake or damaged Yamazaki. Do NOT order anything expensive. The Tequila & Mezcal I got were great... but still out a lot of money.
I have ordered several times online and this place rocks. Great prices and the care taken on packing bottles is top notch. It may take a few days to ship, usually 1-3 but wow do they do nice job with online orders. My biggest concern with ordering good bourbon is will it show up not broken or leaking. After 15 bottles ordered I can say I fully recommend this online liquor company. Thank you remedy for everything. SMOOTH transactions!
I have placed 3 orders with them the first 2 were fine but the third I received the wrong bottles and have not had a response in over a week of trying to reach them via phone and E-mail. so it took them 29 days to reply and offer me $5 off my next order.......wow very disappointed in this company
I have used this company twice to order Bourbon and both times I had no issues, the bottles were nicely packaged. I will keep purchasing from them and also would recommend them.
Based on analysis of 30 reviews rated 1-2 stars for remedyliquor.com
“Package broken in shipment and I have the package protection insurance”
“Terrible customer service”
“FedEx lost my package yet Remedy refuses to refund my entire purchase price”
“Well, it's been over a month since FedEx notified them that they package was damaged and could not be delivered”
“Package broken in shipment and I have the package protection insurance”
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Remedy Liquor is an online liquor store that provides a diverse selection of wines, spirits, and other alcoholic beverages. Catering primarily to consumers in major metropolitan areas such as Los Angeles and New York City, the company offers a convenient shopping experience for those seeking top-quality beverages. Customers can browse through an extensive inventory of products, including popular brands and limited-edition items. In addition to serving local markets, Remedy Liquor also facilitates nationwide shipping, making it accessible to a broader audience. The company aims to meet the needs of liquor enthusiasts and casual buyers alike, providing an easy-to-use platform for purchasing their favorite drinks online. With a user-friendly website and mobile app, Remedy Liquor strives to enhance the overall shopping experience for its customers.
Over a year ago
Package broken in shipment and I have the package protection insurance. Well, it's been over a month since FedEx notified them that they package was damaged and could not be delivered. I show the pa... See more
Over a year ago
Terrible customer service. No way to speak to anyone about online order. Email replies take forever. FedEx lost my package yet Remedy refuses to refund my entire purchase price. They claim the ins... See more
Over a year ago
This place has gone down hill. I ordered over $600 worth of wine. They alleged that it was shipped and that "I" told the shipping company to put a "Hold" on the shipment which is nonsense and a scam.... See more
Remedy Liquor receives overwhelmingly negative feedback, with many customers expressing frustration over order fulfillment and customer service. Numerous reviewers report issues with broken packages, missing orders, and bottles arriving in unsatisfactory conditions, such as being half full. Complaints about the lack of communication and slow response times from customer service are prevalent, with some customers feeling scammed due to unfulfilled orders and inadequate support. While a few positive reviews highlight successful orders and commend the quality of products, these are vastly outnumbered by the negative experiences. Overall, the sentiment is largely negative, with many consumers warning others to avoid this company due to its poor handling of orders and customer service.
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