I have bought 2 mattresses recently …
I have bought 2 mattresses recently absolutely brilliant 👏. I would reccomend to anyone you get what you pay for .
4.2
Great
1,000 reviews
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Review summary
REM-Fit receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Good product, bad service
The mattress is good, but the service was really bad. - I was only informed that selecting a date and time wasn’t possible after purchase, even after selecting it at checkout. Made moving day to my new house stressful. - Order was inadvertently cancelled without my knowledge, resulting in a change of delivery date. - Mattress turned up but the pillows I’d also ordered weren’t delivered with it. I’m still waiting on these
500 Ortho Hybrid issues from 18 months
I am writing this review after owning the mattress for 6 years. I purchased the 500 Ortho Hybrid in 2019. This was the best mattress I had ever slept on however 2 years later I contacted this company to alert them to the fact the mattress was starting to noticeably dip where our bodies lie. As the mattress is guaranteed for 15 years they sent an assessor round who only measured the surface of the mattress and decided the mattress was OK. We are now 6 years down the line and the mattress has dipped considerably. The centre of the mattress is still in perfect condition and is very comfortable, however where our bodies lie the inside of the mattress has severely compressed causing a lot of discomfort. I asked for another assessment but was told they would set up an appointment and if no issues were found we would have to pay a £40 call out fee. I have been dealing with the assessors who have confirmed that although they do some compressions tests they can't confirm if the compression we are experiencing will be enough to justify a refund. So to sum up I would not waste your money buying this mattress because after a couple of years you may need a new one!! If you buy a sprung mattress it will stand the test of time much better than foam (in my 57 years of experience)!
Rem Fit Bamboo Charcoal Pillow
purchased 23/6/25 - quick delivery - excellent packaging - the best pillow i have ever owned by far! - only had it just over 2 weeks but yeah, i am thoroughly impressed!. Great height, supportive, a joy to sleep on - good for back or side sleeping - compliments my memory foam mattress - impressed! - great investment!
Company details
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Website
rem-fit.co.uk
All reviews
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Showing 261 - 270 of 996 reviews
NC
Very slow delivery
Similar to other bad reviews recently they processed my order and took my money when they didn’t have the stock available. The not only did I have to wait ages for my order to be delivered, I also had to chase numerous times find out where my order was which is just terrible service. The last time I chased customer services offered me pillow protectors free of charge to be added to my order. When my pillows finally arrived, surprisingly there were no pillow protectors in the box. Honestly, terrible service. Don’t take people’s money if you don’t have the stock available. Or, if you do, be more realistic with delivery dates if you can’t keep to 2-3 days as mentioned.
Date of experience: November 17, 2024
tj
Every part of the purchase was great
Every part of the purchase was great Purchase OK and satisfied.
Date of experience: November 16, 2024
NR
Had an issue which was rectified…
Had an issue which was rectified quickly and efficiently. Superb service from Amy
Date of experience: November 14, 2024
TH
This is a great firm and comfortable…
This is a great firm and comfortable mattress
Date of experience: November 12, 2024
SS
Non-delivery of mattress
The mattress was due to be delivered on 28 October but arrived damaged. A replacement was supposed to have been delivered week commencing 4 November, but I received no information regarding this. I contacted REM-Fit on 4 November asking for an update. I received a reply the following day saying the matter would be expedited. As of today I've not received any updates.
Date of experience: November 9, 2024
G
Guy
US
Excellent quality mattress
Excellent quality mattress, also bought 2 remfit pillows as well and they are brilliant, had a issue with the order but the customer service was A+ and quickly resolved it, will 100% be buying this again when this mattress is worn out, many thanks
Date of experience: November 9, 2024
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