Disgusting customer service and over charging.
My last automatic meter read failed so Red Energy did an estimate(I accept that). When my bill arrived, my rates had gone up by over 50% and the estimate beared no resemblance to any usage we had ever had. I tried to call them numerous times. Giving up after 30mins each time. There is no provision for a call back. I wrote them an email. There reply never mentioned the over 50% price rise and just stated that the estimate was based on the usage from the same time last year! Unfortunately for us the estimate showed no correlation to our usage at the same time last year or any other time. The clearly never even looked at our bill. A company who couldn't care less about it's customers. Keep well clear of Red Energy.