Unfathomable Wait Times
My first attempt at calling them after transferring energy providers and it took and 1hr 30 minutes to get through which is just not acceptable. I was calling as signed up with them in July but they presented me with a quarterly bill with no explanation. The lady was lovely when I got through but not much help. After a month with them I going to look at moving already. Yes there energy prices may be cheaper but when you need to talk to someone 1.30 minutes is crazy,