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Review summary
Red Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.
Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril
We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.
Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.
Billing is a shambles. Nice customer service though.
I've been with Red Energy since July 2022. In that time they sent me a bill with wildly inaccurate meter readings, as they used estimated readings and in August 2022 I upgraded my solar system by a factor of 10.
They are very polite and respectful on customer service. However even after the 'special reading' they organised (an actual human meter reader), the meter readings they had on record were still incorrect.
One very long phone call (again, to a customer service guy who seemed to be trying his best), we finally came to an agreement that the solar reading was way off mark, and would be amended.
One month later, they send an amended bill. It's $7 different from the estimated one. And I can't access the bill PDF to see what meter readings they're using.
I honestly think they don't know what they're doing, other than collecting money from customers.
For an electricity and gas company Red Energy are by far the best company I have ever dealt with.
Customer support is amazing, friendly and caring staff that have been amazing during hard times and I have also noticed everytime there has been a blackout in my area my house has been fine every time. They also call and let you know if they can give you a better offer than you're already receiving. Honestly can't fault them I've been with them for almost 5 years and never had a problem
They don't even tell me I have a bill. I receive a text saying my bill is over due, that's the first way of letting me know I have one. A few weeks later one will turn up in the mail.
At one stage my provider was changed without anybody talking to me about it and I live alone, when red was questioned about pretended that it never happened.
When you talk to them, it's abundantly clear that it's a shaved ape your talking to.
We have 2 properties with Red Energy now. They do not out source their customer service to overseas Call Centre's and you always get an Aussie person on the other end that can answer the questions and they also have that great old fashioned personsal service too. We were previously with Origin who were absolute rubbish at customer service, we have been waiting for 2 years for a new meter to be installed by Origin which did not happen and within 2 weeks Red Energy of switching to Red Energy they had TMS out here and a new meter was installed so now we will know what our actual Bill is, not an estimate.
Thankyou Red Energy!
10 out of 10 👌
At 3 pm today, Saturday 29 October, was doorknocked from sales rep, Robiul, from RedEnergy who gave me their pitch about switching electricity supply to them. Sounded reasonable, I was interested to save money (like 12% on my previous bill) and I provided my details for them to send me documentation.
Then at 8 pm tonite got a call from a scammer, supposedly in Perth (number uncontactable), claiming to be a "financial advisor" wanting to peddle a financial product so i hung up. Just too coincidental getting a scam call so soon after providing my details (name, address, phone number and Medicare number). Seems obvious to me that my details have been leaked to scammers. In view of the extent of scamming these days, and the adverse reviews I've read here (many thanks for the info), I won't run the risk of changing from my hitherto reliable supplier in order to possibly save a few hundred dollars a year at the expense of frustration and lousy service.
Don’t bother joining no matter how (cheap) NO ONE answers the phones, your left waiting for more than 1 hour and that’s even after 12 phone calls not to mention emails are not replied to either plus in your account you will be lucky to find the Extension to pay button ( there isn’t one) and they tell you to self serve by logging into your account pfffft.
Joined about 8 weeks ago after getting solar at my home. Was initially told my new plan would change to solar once smart meter recognized. After nothing happening for a few weeks I called back and was told they 'forgot' to make the request. After confirming th change, I was promised a call back a few days later. This call NEVER came. After calling back again, I was quoted rates for a new plan and accepted them. The next day my plan was emailed to me with completely different (and much higher) rates than those quoted. After 4 phone calls (each taking at least 15-30 min to answer) I spoke to a manager who told me there was 'nothing' he could do about the higher rates. I will be changeing providers within the next 24 hours.
HOPE THIS HELPS.
Very poor customer service, and they still haven't invested in technology to make engaging with them easy. To cancel, you have to call them and wait on old hold for hours. Many better, mobile first energy companies out there.
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