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Review summary
Red Energy has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas. May i say that MARK was fantastic, so helpful, polite, courteous and his instructions were very clear and covered everything including informing me about CPAP devices....which i have. He even back-dated our GAS charges. MARK has got to be one of RED ENERGYS best staff members. Awesome work Mark and thank you sooooooo much. Todd in Marulan.
Completely false advertising of benefits and the customer service was appalling. Apparently they sent me a $100 Visa card never got it, never used it and they said oh well it was sent. Also compared to other provides they are expensive. Join at your own peril
We had smart meter installed month ago by red energy and since then the hot water would run out in the evening and on weekends it runs out after mid day. Since we purchased this property we have always had hot water supply 24x7 . I'm having lukewarm to cold water approching 06:30pm and completely runs out around 7:30 the end of the day.
I contacted red energy however no real action to address this had been taken. Reminded them multiple times . They referred me contact installer who is referring me back to red energy.
Issue still unresolved. Complaining external to ombudsman.
Extremely poor customer service. Rude, arrogant male on the phone who proved to be incapable of doing his job. Estimated read on our first bill was over $200 more than our last provider and that was after 9 days without power during the cyclone weather event. Swapping to another provider today.
Customer service? Don’t get me started 😂Reaching a representative feels like trying to navigate a maze, and when you finally do get through, they often seem ill-equipped to address your concerns. I encountered misinformation that left me frustrated and confused—a far cry from the service I expected when I made the mistake of signing up with them 😤😤
If you’re considering Red Energy for your power needs, I strongly advise you to think twice—or better yet, stay clear entirely. My experience with this company has been nothing short of a nightmare, characterized by deceitful practices and a complete lack of customer care.
Initially drawn in by the promise of competitive pricing and "Australian-owned" slogans, I quickly discovered that Red Energy’s true colors were far less appealing. What followed was a series of misleading information regarding my contract, hidden fees that appeared out of nowhere, and customer service that felt both under-trained and uninterested—it’s as if they were more focused on keeping their phones ringing than actually helping their customers.
The sales tactics employed by Red Energy are particularly disheartening. I was bombarded with confusing offers and contradictory information that left me feeling hoodwinked. It became clear that once I signed on the dotted line, the company was primarily concerned with their profits rather than the satisfaction of their customers. What’s the point of being "energy Australia" when their business practices are so far removed from ethical standards?
In stark contrast, my experience with Origin Energy has been refreshingly positive. From the outset, Origin has demonstrated transparency and integrity. Their customer service team has been responsive, knowledgeable, and genuinely helpful—qualities that Red Energy seems to lack entirely.
In an industry where trust is paramount, Red Energy has proven themselves to be a company that not only fails to deliver on their promises but actively misleads their customers. If you value your peace of mind and want to align yourself with a company that prioritizes integrity and transparency, do yourself a favor: steer clear of Red Energy and make the switch to Origin Energy. You’ll be grateful you did.
Quoted price ex GST without telling us it was ex GST (illegal) when the rep came around and signed us up. He even looked at my bills and continued to sign us up knowing it was worse pricing than I already had.
Called customer support to cancel the next day and it turns out he gave me a fake name! CS said it was Bradley, and he told me it was Calvin! What a waste of time.
Scummy
Here’s the thing about online reviews. It’s usually only the whingers who are motivated to show up here and air their grievances (some % of which is their own damn fault or misunderstanding). I booked Red for our new flat in Qld, everything worked on time, bills as expected, was easy to add my missus as a joint account holder, Qantas points showed up as promised.
I joined red energy back in May 2024 only because my previous retailer were going to change my meter to a smart meter. When I joined I asked them you have any plans to change my meter they said no. Fast forward to last Wednesday 11 September, red energy meter contractors replaced my old meter with a smart one without my consent, without my authority and the contractors trespassed on my property. I called them asked for the manager and told him what happened, he didn't have any concern at all. I told him about the health issues, cost issues, wasn't interested. I told him I want the smart meter deactivated and told me they could do that but will cost $183 and $300 to read the meter.
They call themselves 100% Australian owned......nonsense!!
I am reporting red energy to the energy ombudsman I have had it. Also, they lied to me about sending me a notice via post and email.
Red Energy charge like a wounded bull. I was told they were the cheapest by a foolish friend who fell for their scam in 2022. Was overcharged $376 and they refused to fully refund me. Worst customer service I have ever experienced. 3 emai oks, 3 phone calls, promised a response and call back, got nothing. STAY AWAY FROM THESE THIEVES!
OK as a service provider and I went with Red because they say they are 95%hydro and have a great call centre, but they have just dropped my solar feed in tariff from 7 c to 5c. A drop of 28%. Not good enough I’m afraid.
I am shopping around now.
I was advised I could potentially save $150 per quarter by switching to RedEnergy and they would handle all the backend administration. I flagged I had $1075 rebate credit with my current provider and wanted to ensure that would be brought across if i switched. This was confirmed. Three weeks later I was sent a bill of $426 with no credit applied. When I called their Customer Service I was told that they couldn't bring across the credit from EnergyAustralia and I would need to see if EnergyAustralia would allow it being credited to cash/cheque. They agree that the employee had provided misrepresented information. As compensation for the inconvenience and potentially losing $1075 credit i was offer $50 off my bill. I went back to my old provider and they were super helpful and tailored the solution to my particular case. They are slightly more expensive but offer premium service and experience. Don't switch. Save yourself the pain of dodgy sales tactics!
Blatantly lied to by their customer service team.
Told that I had refused access to read the meter on a day I was home.
They have the audacity to charge me double for the gas bill from the last quarter.
I've been with Red for maybe 10 years and have always loved how quick I get through to customer service. (I leave that exact response each time on the post phone call survey) and I only ever need to call to get my solar credit rebate.
I cannot think of a single time I've had anything I need to complain about.
Reading some other poor reviews, I cant understand those at all, just has not been my experience I suppose.
I've got over 20k in Qantas frequent flyer points just from paying my bills with the plan I'm currently on.
Ive switched plans a couple times for a better deal, but its usually stated on your bill that you can save money with a different plan. If you pay attention and do your owe due diligence you'll get the best bang for your buck
Aussie owned too!
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