Recreation Outfitters Reviews

I have called twice to return the product I purchased to only be told that I would receive an email with instructions for the return-after a week, still no instructional email and still NO RETURN! Will I ever hear from your Company?

Love the product so far except for the front bar did not come with the boat shown in the picture and description

Bike is great It was 45 daze later than promised and the incentive package promised still hasn’t arrived. They’re quick to cash the check or charge the card for payment, then it slows to s crawl. Where’s my accessories?

I purchased this patio set from Lowe's and waited 3 weeks to get something more than "backordered" status from them. I cancelled the order and placed it with Recreation Outfitters for the same set. It was less expensive AND they actually had it in stock and delivered it within a week! So happy I made the change! As for the patio set, I love it but will definitely be buying additional pillows for the backs. Very comfortable with pillows!

The absolute worst company I have ever dealt with I ordered a patio set in May and they sent me the wrong color cushions. I have been trying since then to get this corrected. Have called and emailed multiple times with no resolution to date (Nov3) every time I call I get a different story. Terrible!

Review is for the purchase process -- the customer support people were friendly and helpful. The systems and tools to notify customers of shipping and lead times, etc are not seamless and therefore required many customer service calls from my end to understand when my product would be shipped, had it been shipped, and tracking information. Despite the excellent customer service when you call, the website info post purchase is very confusing, and I didn't like having to make all the calls.

I ordered a Sea Eagle inflatable duo kayak back in the spring of 2021. Due to pandemic supply chain issues it was estimated by Recreation Outfitters to take until mid- August for delivery. I checked in Early August on the timing and they said they expected Sea Eagle to still deliver by mid August. By mid- September we still had no kayak. I had to check back with RO again on the kayak. They offered me a full refund ( which was reasonable) but I still really wanted the boat. No ETA or follow up provided at this point. It showed up about a week later. Overall great price and service but the lack of follow up on timing was a small negative, so a four instead of five.

Got my tires sooner rather than later. Downside, they're still sending emails that my order is on the way

Awesome boat!!

The best possible experience. A top quality item arrives way ahead of schedule !

Quick, on time delivery.

RO was notified and they immediately shipped a replacement and made followup contact to verify. Great customer service.

We ordered our tandem kayak in April with a stipulated delivery date of end of May. Two weeks later (after you had charged our credit card) you advised that the delivery date was now August 31 (which coincides with the end of summer in Ohio). Then the delivery date was moved to October and we had to change the delivery location to our son as we would not be there to receive it. And then you delivered it in September, right before we left Ohio. Needless to say, we did not open it or test it in any way to ensure it's what it's supposed to be. We'll do that in May. I sure hope everything is in tact and if it isn't that we have some recourse. This was not cheap. In response you say I can return it within 30 days. Tough to do when we aren’t in Ohio till May.