Over a year ago
My order was charged and then never shipped. A different product was delivered which I have not been able to return as they have not initiated a return process. They remain adamant they have delivered... See more
Over a year ago
I would like to take this opportunity to personally thank Raj for his efforts and dedication he put forth while providing assistance as a Customer Service Representative at Recreation Outfitters. On... See more
Over a year ago
Total scam. They never had the part and send me emails every couple of days saying it was still in process and would come soon. Its been 28 days. I asked to cancel today with a call and email and t... See more
Great experience. One of the items I ordered arrived damaged. Their customer service made it so easy to fix this problem, and I had new parts within a couple of days. I highly recommend working with this company.
Fast friendly service upon ordering
You have provided a very easy to navigate website. Thank you, was able to find what i was looking for and see a very good description.
I went with this company because of the discount and the date I should have received this item. It’s been about 3 weeks and still the item hasn’t even shipped. For a $10 discount wasn’t worth it. Cheaper is usually never better! I should have received it within a week.
The site was easy to use and navigate. Got immediate emails updating me on the processing and shipping process. Would definitely do business again.
Some of the info on the website was inadequate, but the online assistance was great.
I ordered my product 11-21-2022. Today 12-4-2022 I received an update saying my product is back ordered and would not be here till after Christmas. Would have been great to know this when ordering.
We were really taken care of by Keith. He helped plan the amount of commercial patio heaters we need for our space. The items shipped quickly, and we were not surprised at all by anything, because Keith gave us a great run of the land, on what to expect.
I completed a purchase. Received an email saying my items were delivered (FedEx tracking info said delivery was signed for in a different state). Having received no package, I contacted the company. “Tim” said that my order was returned to the warehouse due to incorrect pricing. Despite a request, no refund was issued!
Love our wine cooler. I felt that they super honest! I would highly recommend them!
Terrific customer service. They sent a replacement immediately, after it arrived damaged
Had a great experience can't wait for the next experience thank you very much.
We found a great price on Bromic heaters, and Marc pointed us in the right direction for everything we needed
STAY AWAY!!! They sent the wrong merchandise and will not send an RMA label to return it. These people are SCAMMERS!
helpful honest customer service checked to see if item was in stock or back ordered. I cancelled the order but here I am returning for a different purchase due to the responsiveness of the helpful professional Thank you
The swivel seat kit is great! High build quality is very evident. It fits perfectly on my NRS PIKE inflatble kayak and raises the seat 12 inches above the kayak floor. The swiveling feature is very handy when boarding the kayak and drift fishing in the wind. Recreation Outdoors delivered even earlier than promised. Highly recommend the seat and buying it from Recreation Outdoors.
Placed order today with Raj in customer service and he was wonderful! Very patient, friendly and knowledgeable.
Wrong information in the website Product not available at the end Date of the delivery for the rest also not keep as advertised
Fast shipping and great price
I ordered two Aire Landing pads for an upcoming multi day rafting trip. The company sent me the products and they were not what we wanted for the price we paid. The order total was $428.21 with the item total being $378.00, shipping $15.54, and tax of $34.67. When I contacted Recreation Outfitters to return the product I was told I would get a full refund less the shipping charge. I verified that the charge was $15.54 and that I would be responsible for the cost to ship the products back. I agreed and paid $50.00 through UPS to return the product. They then added additional shipping charges of $61.47 twice for shipping which equated to a refund of only $305.27. I had the additional charge of $50.00 to return the product. I paid a total of $478.21 and was only refunded $305.27... I paid $172.94 in total to purchase and return a product that I do not have. This NO HASSLE RETURN POLICY is a joke.. This company lied to me and took money for nothing. Do not get Duped and avoid at all costs!!
Based on analysis of 46 reviews rated 1-2 stars for Recreation Outfitters
“My order was charged and then never shipped”
“My order was charged and then never shipped”
“When I received the first notification of delayed delivery, I reached out to customer service and they stated that th...”
“My order was charged and then never shipped”
“My order was charged and then never shipped”
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Recreation Outfitters is an online retailer specializing in a wide range of outdoor recreation supplies. The company offers products tailored for various activities including camping, hiking, fishing, kayaking, climbing, and cycling. Their extensive inventory features equipment and gear suited for outdoor enthusiasts, as well as home recreation items such as outdoor furniture, heating and cooling solutions, and game room accessories. Targeting customers who enjoy outdoor adventures and recreational activities, Recreation Outfitters aims to provide quality products that enhance the outdoor experience. With a focus on affordability and accessibility, the company caters to individuals and families looking to explore nature and enjoy leisure activities. Their selection of electric bikes, kayaks, canoes, and camping gear supports a diverse range of outdoor pursuits, making it a go-to destination for recreation enthusiasts.
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Reviewers consistently report positive experiences with Recreation Outfitters. Customers often highlight service, customer, customer service, great. A minority mention drawbacks around order, company, return, item. Overall sentiment is strongly positive with an average rating of 4.0 stars across 193 reviews.
