Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
No description available yet.
Website
rebelenergy.com1,000 total • Write a review
Queenie was very polite and dealt with my query efficiently and effectively. Thank you
Date of experience: November 25, 2024
US
My Father received a bill from Rebel Energy in September, we were waiting for a new supplier after having Solar Panels fitted so I assumed this was the new supplier - depsite being told that Octopus would be taking on the contract. Rebel did not supply any details on the tariff so I called them to establish how they had been allocated the Supply. They claimed that they had either called my Father (his number is TPS registered) or it may have been an erroneus transfer. I challenged them repeatedly to provide evidence of the transfer or conversation, they were unable to do so. I believe they may have actually spoke to my Father but he has no recollection of any conversation. I honestly believe they are calling vulnerable customers and transferring them onto their tariffs. Reported to TPS / ICO and requested that Rebel void any contract and immediately return my Father to his original supplier. This might not be fraudulent but is certainly sharp practice. Not happy at all
Date of experience: November 25, 2024
I recently moved into a new rental and got set up with Rebel Energy by one of these companies who "do everything for tenants" - I am not convinced about said companies but that is another story. Rebel Energy started supplying and charging me before the start of my tenancy. The first time I called about it, I was given a lot of attitude by a man who said that I could cancel if I wanted, but I ran the risk of having no supply when I moved in. He suggested that if I gave an opening reading, that should resolve the issue. It did not. I was then told I needed to send an email with my tenancy agreement, which I did. I got an acknowledgement that it had be referred upward but no more than that. I then got notification of another payment coming out of my account. So I called and spoke to Nosiviwe who was really very helpful. She actually did something to address the issue i.e., she cancelled the previous account, set up a new account for the actual day that my tenancy started, and transferred the balance to the new account. She was very thorough and I am satisfied with her service. It remains to be seen what happens with the new account and charges for the period before my tenancy started but like I said, I am very pleased with Nosiviwe's thorough service.
Date of experience: November 24, 2024
The team at Rebel Energy are always responsive and I have so far received a great service. Special thanks to Sarah W.
Date of experience: November 23, 2024
Just to inform, there people posing as rebel energy reps with no ID forcing way into older people's homes
Date of experience: November 23, 2024
Excellent and efficient, thank you!
Date of experience: November 23, 2024
Am still in awe at how their customer service is so prompt n never disappoints. Am a new customer and have had two customer service experience and overall it’s a 10/10, staffs are really helpful , I would recommend 100percent
Date of experience: November 22, 2024
Thanks to Lazola, got me the information I needed thanks
Date of experience: November 22, 2024
