Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Faatima is very heplful. She cleared my all concerns in detail.
Date of experience: November 26, 2024
I rate rebel enagy a brilliant service the advisor was so helpfull and I coudent thank him enough sorted out my enquiry success full a credit the the agent
Date of experience: November 26, 2024
Complaint was dealt with quickly and effectively by GrahamH, very satisfied.
Date of experience: November 26, 2024
I moved into a flat around July ! And open rent they recommended to use Rebel Energy, and since then everything started! I did a direct debit (which never appears to my bank) I call them every time after the fail to get my payment and of course some operators didn’t had a clue what I am talking about.anyway after this I start getting phone calls from them to come to install me a smart meter when I explain them clearly I want direct debit! Really bad customer service.so glad I finally switch to a different provider!
Date of experience: November 25, 2024
Very helpful advisor. Issue resolved politely and promptly!
Date of experience: November 25, 2024
Great customer service and prompt action from Nawal
Date of experience: November 25, 2024
US
Faatima was incredibly helpful! I rang to clarify an issue with our bill, as I believed there had been an error in the calculations. She checked through the system very thoroughly, and patiently explained the bill and payment history to me- twice! Excellent service!
Date of experience: November 25, 2024
I personally thanks named Angela a customer service agent to address my concerns. My problem was resolved and I am happy now.
Date of experience: November 25, 2024
