Rebel Energy
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Nosiviwe was very helpful
I recently moved into a new rental and got set up with Rebel Energy by one of these companies who "do everything for tenants" - I am not convinced about said companies but that is another story. Rebel Energy started supplying and charging me before the start of my tenancy. The first time I called about it, I was given a lot of attitude by a man who said that I could cancel if I wanted, but I ran the risk of having no supply when I moved in. He suggested that if I gave an opening reading, that should resolve the issue. It did not. I was then told I needed to send an email with my tenancy agreement, which I did. I got an acknowledgement that it had be referred upward but no more than that. I then got notification of another payment coming out of my account. So I called and spoke to Nosiviwe who was really very helpful. She actually did something to address the issue i.e., she cancelled the previous account, set up a new account for the actual day that my tenancy started, and transferred the balance to the new account. She was very thorough and I am satisfied with her service. It remains to be seen what happens with the new account and charges for the period before my tenancy started but like I said, I am very pleased with Nosiviwe's thorough service.